I'll start by saying that the people who complain about this resort were obviously looking for things to complain about (we actually met a few of these people when we were there...and avoided them). This was a fantastic resort. My boyfriend and I (in our late 30's) just returned from a weeks vacation and found it nothing short of spectacular. We have been to several resorts in the past and feel that we can comment on lots of qualities.
The beach, the room, the grounds, the food, the staff were all wonderful. It is a large resort but we found it quite easy to get around, either by foot or by trolley, and there was always a quiet place to be found. You never felt as though you were in a huge resort with alot of other people. We enjoyed 3 of the a la carte restaurants - Italian, Fine Dining, and Japanese (which was our favourite), but the buffets offered such a fantastic variety of foods that you could never get bored with the selection.
The water sports were wonderful and we took advantage of the hobie cat sailing nearly every day as we explored the waters around the shipwreck that sits just offshore. There were always palapas/shade to be found on the beach at any time of day...perhaps not prime location, but lots were available. The beach was clean, as it is well raked every morning which made for fantastic swimming.
The entertainment was great as we attended several of the shows. The Michael Jackson show is not to be missed!
It is hard to put into words just how beautiful the resort actually is.
Pictures just don't do it justice however the staff make a huge effort to keep it clean and the gardens are beautiful. Funny story...we met a guy who was testing the cleaning staff by leaving trash around in different places and seeing how long it took to disappear...never more than an hour!
According to several of the other reviews of this resort and complaints about the language barrier....yes, many of the staff speak very little english. Big deal....we are visiting a different country...they do make an effort and certainly appreciate your effort to speak some spanish. There is ALWAYS someone to answer any questions.
One suggestion....when you change your dollars to american, get lots of small bills. It's not easy to change your $50's or $20's for $1's which are great for tips.
Off resort tours...we only did one - the Tropical Storm sunset cruise that included snorkelling(take a banana with you to see more fish) and swimming with a floating bar. Staff was great....thanks Paddy from Scotland :) We didn't go, but the safari tour was apparently wonderful.
If you are questioning whether or not to go to this resort based on tripadvisor comments....ignore the complaints. It's awesome!




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