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Courtyard by Marriott Isla Verde Beach Resort: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 270 Reviews
5.0 of 5 stars
100
4.0 of 5 stars
98
3.0 of 5 stars
36
2.0 of 5 stars
23
1.0 of 5 stars
13
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#3 of 14 hotels in Carolina
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 260
  • Address: 7012 Boca de Cangrejos Ave Carolina 00979 Puerto Rico
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Located on a powdery expanse of Isla Verde beach in San Juan, the newly renovated Courtyard by Marriott Isla Verde Beach Resort is the perfect... This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Not Allowed Restaurant No Room Service Swimming Pool
Check Rates: $259 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Courtyard by Marriott Isla Verde Beach Resort

( 22-26 of 270 )
“Disappointing”

Courtyard by Marriott Isla Verde Beach Resort

Jun 14, 2008
3/4 found this review helpful

I was very disappointed by my stay here. First of all, there is no room service in the hotel. The restaurants in the hotel are of poor quality, with little in the way of variety or healthy eating options. The hotel charges you for a beach chair or umbrella, which I felt was ridiculous for a beach resort. The bathroom near the pool area was never clean, to the point that I went back into the hotel rather than use it. Nor was the bathroom in the lobby especially clean. The concierge was very unhelpful, and seemed put off by being asked questions. Our room was fine, nothing special. However, it felt a little old. For example, the bathroom was outdated and the tiles were stained with age. Overall the whole place felt a little trashy. I would definitely not stay here again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pr237's Summary
Date of Stay: June 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: June 14, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
CourtyardIslaVerde, General Manager
(Management representative)
Jun 18, 2008
We appreciate your taking the time to write this review and let us know the areas you feel need improvement. We apologize for any inconvenience and are working hard to correct any problems. We hope you will stay with us again when you are in San Juan.
Regards,
Luis Rivera, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $259 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Wonderful place!”

Courtyard by Marriott Isla Verde Beach Resort

5 of 5 stars
South Carolina
Jun 12, 2008
2/2 found this review helpful

We stayed here for a few days before departing on a cruise. The hotel and amenities are great! Nice restaurants, nice pool & beach, good workout facility VERY FRIENDLY STAFF! Mr. Arroyo and his staff did everything possible to make us feel like we were the most important guests there. Carlos the bartender was very nice and Rose in the Salsa Restaurant went out of her way to make our dining experience one to remember. Bananas Ice Cream shop has great salads and sandwiches if you are looking for something lighter than a full meal. Our oceanfront room was spacious and clean. Some reviews did say that the proximity to the airport was a problem with noise. There were a lot of planes during the day but at night we didn't notice anything from our room. We will definitely stay there again when we return to San Juan.

  • This TripAdvisor Member:
    • Liked — Friendly staff
    • Disliked — Location is not close to golf courses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ccumomsc's Summary
Date of Stay: May 2008
Traveled with: Other
Visit was for: Quality time with family
Age group: 35-49
Member since: September 20, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Golf
Was this review helpful? Yes No
Check Rates
Average price*: $259 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great”

Courtyard by Marriott Isla Verde Beach Resort

5 of 5 stars
Ponce, Puerto Rico
Jun 11, 2008
1/1 found this review helpful

Great Hotel, everything was avaliable in just one place: breakfast, lunch, dinner, bar, music, casino, pool, beach, in-store, etc.. The room was very comfortable and pleasant and was attended readily and quick by the maids each morning.
A little above price but we had a very good time. We even got to watch two wonderful weddings in the garden by the pool during the weekend.
The airport was near and so we could watch airplanes departing and airplanes arriving.

  • This TripAdvisor Member:
    • Liked — Many things in just one place.
    • Disliked — Service sometimes was slow.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LadyBug04's Summary
Date of Stay: June 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 50-64
Member since: July 04, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $259 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Nice beach but noisy”

Courtyard by Marriott Isla Verde Beach Resort

3 of 5 stars
Atlanta, GA
Jun 2, 2008
1/1 found this review helpful

The hotel is dated but clean. The staff was fine. Restaurants in the hotel are mediocre but it is fun to watch locals dance in the Salsa bar in the evenings. The beach is better than we experienced at The Intercontinental or El San Juan up the road. However, this hotel is very close to the airport and every twenty to thirty minutes you hear one of the jets take off from the airport. You don't really hear the jets from inside the hotel but definitely while on the beach. Not many restaurants within walking distance and it is a $20-30 cab ride to Old San Juan.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kellir's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 35-49
Member since: June 01, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Management Response
CourtyardIslaVerde, General Manager
(Management representative)
Jun 18, 2008
We are pleased that you enjoyed your stay at the hotel, especially our beautiful Blue Flag beach. Regarding the noise comments, unfortunately there are some things out of our control when it comes to out-of-doors. We do hope that the enjoyment you had during your stay outweighed this issue.
Regards,
Luis Rivera, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $259 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beautiful location”

Courtyard by Marriott Isla Verde Beach Resort

4 of 5 stars
Canton, Ohio
Jun 2, 2008

Pros: Beautiful beach, 5 places to eat inside, swim-up bar, casino, most rooms have some kind of ocean view with balcony (smaller balconies farther back), close to airport, close to Pinones

Cons: The closest hotel to the airport = Noise from planes (this noise is drowned out by the two balcony doors and ocean waves for the most part), For those not all uppity, the clientel can be, Not close to Old San Juan ($19 taxi or 45 min bus ride)

For those that like nature, this would be the hotel because it's close to Pinones -absolutely beautiful area
For those that like the night life and such, pick a hotel closer to Old San Juan

All the ameneties are great and the food was generally good, but it's a shame a nice hotel can't offer some good food at reasonable rates. We ordered a shrimp dish from the expensive one - 6 shrimp for $32 and not much more.

  • This TripAdvisor Member:
    • Liked — The beach
    • Disliked — Distance from Old San Juan, the pillows and the food at the restaurants (the expensive one was good, but the others could improve, along with price, terrible service at Bananas(smallest diner) because of long waits - not enough help
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zoesah's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 35-49
Member since: June 02, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $259 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Courtyard by Marriott Isla Verde Beach Resort

( 22-26 of 270 )
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Courtyard by Marriott Isla Verde Beach Resort Also Known As

Address: 7012 Boca de Cangrejos Ave, Carolina 00979, Puerto Rico