We stayed 7 days at the Ritz Carlton for Spring Break; we choose a club room after reading some of the reviews about how expensive the food was. When we arrived we were faced by a long line at the front office. We have been staying at Ritz Carlton hotels for years and this the first time I see such a long line at the front desk. I understand it was spring break but I thought the Ritz should have had more people at the desk to make sure the line moves faster. We got to the room and I was very surprised how small the room is and how moderate it is. We paid over $700 a night for that I expected better. The room was very clean and service was good but I did not feel it was a resort hotel it is more like a business hotel. The Beach is ok and the room has no balcony only few with balcony.

My husband & I just came back last night from a 4 night stay to celebrate my birthday. We were able to check into our room by noon, unpack our bags,and be on the beach by 2:00. There were plenty of chairs & umbrellas at the pool and the beach; the staff was very helpful. The only glitch we had in our entire stay was the service at Mares restaurant for brunch and I took care of that right away. Dinner at Il Molino was fabulous. (black squid pasta with shrimp & scallops.) BLT was good too. Beach Grill hamburger was juicy, cooked perfectly and generous in size. Food is expensive but we knew that. Our room was very clean and housekeeping came twice a day. The casino was a nice little diversion each night along with a nightcap. There were small children at the pool and beach but they were well behaved. No horror stories to share. Jet noise was not a problem. We would recommend this hotel due to the convenience to the airport. We stopped in at the Intercontinental and El San Juan for dinner, drinks, and to check them out. We think the Ritz is tops over them. In fact, we originally had a reservation to stay at the El San Juan and after reading some of reviews about thin walls, music into the wee hours, and dirty bathrooms, we cancelled and rebooked at the Ritz.
We are totally convinced we made the right decision.

This is the second time i stayed at this property. first time had difficulty keeping the fridge stocked poor mattress and when i talked with management i was made to feel as though i was bothering the manager. second time same experience bad service in room and still poor mattresses. poor service at the front desk, native spanish speaking customers clearly were given preferential treatment over the rest of the guests. as far as the pool is concerned, it is beautiful, but try to get a chair after 8 am. I was at the gym at 6am and there were multiple people staking out the best seats for the day. The hot tub is completely out of control. my girlfiend and i referrred to it as the kid stew. usually one could find between 10 to 12 small unattended children in the tub. water temp being a balmy 98 degrees or so perfect temp for whatever bugs the kids left behind.
given the cost of a stay at this hotel, unless you are one of those people who like to waste your money, i would suggest you spend less money at any of the other hotels on the strip for a much better experience

Located in Isla Verde right next to the Airport , this hotel is a great place to stay for an overnight in San Juan, but also offers a nice beach front location for longer stays. Rooms were clean and quiet, even with the proximity to the Airport. I did not notice any Air Noise inside the building but you could hear planes at the pool and beach. The Sushi Bar features a very talented female Sushi Chef. Dining can be expensive and is very good. BLT Steak house was a highlight. The buffet breakfast was very tasty. My best meal was a Puerto Rican Pork Sandwich at the Pool Bar and Grill. Staff was attentive and friendly. Spa services available. Cab to Old San Juan was $19USD.