As a frequent business traveler, I have never had this experience before from a major hotel chain such as Hilton Hotels. I arrived at 6PM at Homewood Suites Atlanta -Galleria after a long flight. Checking-in should be non-eventful however the clerk told me that they overbooked. He handed me a $69 voucher for a $149 room which I originally booked. I was new to town, inexperienced driving in a strange town especially at night. In my predicament, 2 Caucasian businessmen checked in within half hour after me. Both had a room. One was from my company who had a reservation for $80. Now I wondered whether it mattered if I checked in at 2 PM or 6PM; whether I reserved a $149 or $300 room. I am a Hilton Honor member, work for a major corporation, American Express is my travel agent, my corporate card guarantees late arrival. Why did I get a second class treatment? Is it because the color of my skin?

I have stayed at 1 Homewood Suite in Connecticut, which I have stayed numerous times without incidents.

I expected similar accommodations from this Homewood suites and was sadly mistaken.

Check-in required me to wait for over 15 minutes for staff to arrive back to the desk. I was not greeted as a Hilton member.

I was given a room which had a broken outside light. The room was ok. The only probably is that beside my family we had a small fleet of ants on the nightstand each night. They were not enough to find a trail, but still disconcerting to see them.

I thought it was due to the fact that we are in a "motel" where we are exposed to the outside.

Typical Homewoodsuite breakfast of Belgian waffles, eggs, bacon, cereal, and juice. It was good.

Hotel staff was not helpful. Myself and another guest left the lobby through the back doors that lead to the pool exit. Only to realize they locked the exits from the pool area so we could not return to our rooms. We were trapped in the pool area for several minutes banging on the doors until hotel staff returned to the lobby. We were told to leave through the "back doors" of the exercise room. They were actually located down the hallway and off to the right.

I would not stay at this hotel again, even if it has a cheaper rate. I am a loyal Hilton member, but I would think about going to other local hotels.

I've stayed at several Homewood Suites locations across the country and my experiences have all been very favorable--until I arrived at this location. I stayed here 5 nights in September 2007, and I couldn't wait to leave.

Hotel staff reported the property is 17 years old, and it looks it. No renovations or even redecorating was evident. Building exteriors were moldy, roof shingles are wearing out. The exterior door to the building I stayed in was broken during my entire stay--the security lock was inoperative. Trash was scattered outside the entry door, and the door was in dire need of repainting. I complained about the exterior door on at leat 4 occasions, nothing was done. My bathroom sink and tub drained very slowly; I complained, nothing was done. The toilet ran loudly all night long; I complained, nothing was done. I finally turned the toilet off each night so I could sleep. Floor and table lamps had a solid, very visible layer of dust on them--may allergies did not react well. Parking was very tight--I had to walk at least 2 blocks to my building each night. On the positive side, the beds were very comfy, and the suites were roomy.

Breakfast was usually acceptable, but hardly gormet. The evening "receptions" were a joke--food was not eatable, and the customary beer/wine were not available because the location "had to license" to serve them. The pool looked servicable, I didn't try it out. Common areas were generally run down and dirty--especially exterior walkways, etc.

In short, stay away from this place. There are much better choices!

We´ve been there for one night and it was just terrible! We stay a lot in Homewood Suites and never had problems, always enjoyed it. But this time it was dirty and the staff was unskilled and not realy wanted to help.