My husband and I stayed recently at the Omni and very much enjoyed our stay. The room we were given was spacious and clean. The roof top pool had a beautiful view. The location of the Omni cannot be beat. It is in the heart of the French Quarter and allows you to pop in and out of your room easily.

My only complaints were: the pool could use a cleaning (it wasn't filthy but it wouldn't be a bad idea) and we saw a palmetto bug (cockroach) on the 3rd floor. When we called the front desk to take care of the matter, we waited 1/2 an hour. My husband called many times and still no one came. My husband ended up killing it (it appeared to have come up the elevator shaft and was crawling around the hallway).

Location is great if you want to be in the middle of everything but far enough away from Bourbon. The staff was courteous, the lobby was gorgeous. But its an old hotel, so the elevators were creaky, the carpet in the hallways was old and dingy and the lighting was dim. The rooms were okay, not 4-star. The bed was very comfy. Bath was average. What was scary however was when we woke in the morning to check out, we couldnt take showers because there was no hot water. And I dont mean the water wouldnt get hot - I mean when you turned the hot water knob, a hollow bellowing sound of rusted pipes just shook and no water came out. Yikes. Stay at the Hilton!

I booked our room here, a superior room with a King view, for 2 nights last weekend. Upon arriving, I called from the airport to say we were on our way in case it would be possible for early check in. They said that we'd be put on a list, and they would call when our room was ready.

We arrived, checked our bags in with the bellman, and went shopping, ate lunch, etc. We decided to stop by the front desk before heading to the superdome for the annual wine festival that we had tickets for, just to make sure a room was not available before heading over there. The girl behind the desk, Monique, said it would be just a bit longer. I checked back in 30 minutes. I was then told that housekeeping had actually been at lunch, but in 30 minutes room 716 would be ready for us. I went back up there in 45 minutes, I was told by another girl they were working on it. Finally, I went up there to see if it was ready and was advised that housekeeping CLEANED THE WRONG ROOM! Now, I want to make it very clear that we would have been totally fine if from the beginning we were told to proceed to the wine festival, early check in was not possible. Additionally, the rude attitude they gave us was ridiculous. Awful service for a 5 star hotel.

The only person at this hotel that provided decent service was the gentleman at the conceirge desk. Very nice.

I'd stay elsewhere due to lousy service.

Our visit to the Omni Royal Orleans was a 70th-year birthday present for my wife and everything about this fine hotel exceeded our expectations and memories of an earlier stay 30 years before.

Twice before our arrival we received phone calls from Pam, the concierge, asking if we had any special needs or request. Upon arrival we were greeted by express check in (an online advanced check-in service), a beautiful room with balcony overlooking the French Quarter, and a visit from Pam with a tray of complimentary treats.

Our evening dinner in the Hotel's "Rib Room" was a delight of both food and high quality service which included a "happy birthday" cake (the restaurant's present..don't know how they knew?).

Prior to my retirement I've had the occasion to stay in the finest hotels in this country. But never have I experienced such a high quality of personal service and at a price half of what I would have expected.

The tradition of excellence and southern hospital is alive and well in the Omni Royal Orleans. They made two seniors very happy.