I booked our room here, a superior room with a King view, for 2 nights last weekend. Upon arriving, I called from the airport to say we were on our way in case it would be possible for early check in. They said that we'd be put on a list, and they would call when our room was ready.
We arrived, checked our bags in with the bellman, and went shopping, ate lunch, etc. We decided to stop by the front desk before heading to the superdome for the annual wine festival that we had tickets for, just to make sure a room was not available before heading over there. The girl behind the desk, Monique, said it would be just a bit longer. I checked back in 30 minutes. I was then told that housekeeping had actually been at lunch, but in 30 minutes room 716 would be ready for us. I went back up there in 45 minutes, I was told by another girl they were working on it. Finally, I went up there to see if it was ready and was advised that housekeeping CLEANED THE WRONG ROOM! Now, I want to make it very clear that we would have been totally fine if from the beginning we were told to proceed to the wine festival, early check in was not possible. Additionally, the rude attitude they gave us was ridiculous. Awful service for a 5 star hotel.
The only person at this hotel that provided decent service was the gentleman at the conceirge desk. Very nice.
I'd stay elsewhere due to lousy service.







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Check in / front desk
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