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Omni Royal Orleans: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 205 Reviews
5.0 of 5 stars
112
4.0 of 5 stars
57
3.0 of 5 stars
14
2.0 of 5 stars
18
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 156 hotels in New Orleans
Show Hotel DetailsHide Hotel Details
  • Hotel class: 5 of 5
  • Rooms: 346
  • Address: 621 St. Louis Street New Orleans, LA 70140
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Vieux Carre hotel with wrought iron balconies, traditional guest comforts; located in the heart of the French Quarter. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet No Free Parking Pets Allowed Restaurant Room Service Swimming Pool
Check Rates: $210 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Omni Royal Orleans

( 20-24 of 205 )
“Great Location, Horrible Service”

Omni Royal Orleans

May 27, 2008
1/1 found this review helpful

I booked our room here, a superior room with a King view, for 2 nights last weekend. Upon arriving, I called from the airport to say we were on our way in case it would be possible for early check in. They said that we'd be put on a list, and they would call when our room was ready.

We arrived, checked our bags in with the bellman, and went shopping, ate lunch, etc. We decided to stop by the front desk before heading to the superdome for the annual wine festival that we had tickets for, just to make sure a room was not available before heading over there. The girl behind the desk, Monique, said it would be just a bit longer. I checked back in 30 minutes. I was then told that housekeeping had actually been at lunch, but in 30 minutes room 716 would be ready for us. I went back up there in 45 minutes, I was told by another girl they were working on it. Finally, I went up there to see if it was ready and was advised that housekeeping CLEANED THE WRONG ROOM! Now, I want to make it very clear that we would have been totally fine if from the beginning we were told to proceed to the wine festival, early check in was not possible. Additionally, the rude attitude they gave us was ridiculous. Awful service for a 5 star hotel.

The only person at this hotel that provided decent service was the gentleman at the conceirge desk. Very nice.

I'd stay elsewhere due to lousy service.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cleolily's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 25-34
Member since: September 06, 2006
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Gambling / Casinos, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $210 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“World Class Service”

Omni Royal Orleans

5 of 5 stars
Baton Rouge, Louisiana
May 23, 2008

Our visit to the Omni Royal Orleans was a 70th-year birthday present for my wife and everything about this fine hotel exceeded our expectations and memories of an earlier stay 30 years before.

Twice before our arrival we received phone calls from Pam, the concierge, asking if we had any special needs or request. Upon arrival we were greeted by express check in (an online advanced check-in service), a beautiful room with balcony overlooking the French Quarter, and a visit from Pam with a tray of complimentary treats.

Our evening dinner in the Hotel's "Rib Room" was a delight of both food and high quality service which included a "happy birthday" cake (the restaurant's present..don't know how they knew?).

Prior to my retirement I've had the occasion to stay in the finest hotels in this country. But never have I experienced such a high quality of personal service and at a price half of what I would have expected.

The tradition of excellence and southern hospital is alive and well in the Omni Royal Orleans. They made two seniors very happy.

  • This TripAdvisor Member:
    • Liked — The high quality of customer service by everyone`
    • Disliked — nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
freetoroam's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 65+
Member since: July 20, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $210 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great location, clean, & comfortable”

Omni Royal Orleans

4 of 5 stars
Calgary, Canada
May 20, 2008

My husband & I stayed at the Omni Royal for a long weekend in New Orleans. The hotel is very well situated, right in the French quarter, but still far enough away from Bourbon Street that the rooms were quiet.

The seventh floor pool & bar has an excellent view of the quarter, and we often went here for a drink prior to going out for dinner. We also used the work-out room and, while small, it had a reasonable number of elliptical & other cardio machines, weights, and other work out stuff.

Our room was quite small, but nicely furnished and very clean. We requested a quiet room, and this is exactly what we got. Staff at the the hotel were helpful and kind. We would stay here again if we returned to NO.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Small rooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scout29's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 35-49
Member since: April 30, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Pet owners
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Great food / Wine, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $210 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Lovely hotel”

Omni Royal Orleans

5 of 5 stars
New York City
May 1, 2008

We stayed here for Jazz Fest and loved it. Friendly professional service and a fabulous location in the French Quarter. Our coutyard facing rooms, though small, were quiet. We loved the heated pool on the roof with a view of the river. Very good service from the staff and concierges as well.

  • This TripAdvisor Member:
    • Liked — location and rooftop pool
    • Disliked — I have no complaints at all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TobyNewYorkCity's Summary
Date of Stay: April 2008
Traveled with: Family (extended)
Age group: 50-64
Member since: July 30, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $210 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Perfect Location-Fine New Orleans Style Hotel”

Omni Royal Orleans

5 of 5 stars
Los Angeles, CA
Apr 26, 2008
1/1 found this review helpful

Our group stayed in this hotel for the Jazz Fest week for business trip. First off, the sales manager Jennine was extremely helpful getting us the rooms we need. We also used one of their meeting rooms as an office space.
Location is perfect: located across from old courthouse building so the block is relatively quiet (no bars, etc.) but once you step out a block or so, there's Bourbon St., French Market and all that jazz. I think this is the best location to stay if you want to enjoy French Quarter and the best of NOLA. It's close enough when I bought a lot of souvenir I could go back to the room to drop them off.
Room size varies. The one I stayed in was the Petit room with queen size bed. It was small, but no cramped feeling. Desk, cadenza and mini bars in the side table made it convenient enough for staying in the room. Bathroom has a nice size tub and a great shower. I wish there was a bit more counter space, but it was fine. My boss stayed in King size room which was larger and spacious. I recommend getting this room if you are claustrophobic.
Rooftop pool and the bar is the best feature of this hotel. All night in-room service menu is pretty good too.
I'd definitely come back to this hotel again.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
flyin321's Summary
Date of Stay: April 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: April 24, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event, Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $210 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Omni Royal Orleans

( 20-24 of 205 )
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Omni Royal Orleans Also Known As

Address: 621 St. Louis Street, New Orleans, LA 70140