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Embassy Suites Hotel Philadelphia Airport: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
2.5 of 5 stars 71 reviews
71 Reviews
5.0 of 5 stars
9
4.0 of 5 stars
10
3.0 of 5 stars
16
2.0 of 5 stars
25
1.0 of 5 stars
11
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#58 of 80 hotels in Philadelphia
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  • Hotel class: 4 of 5
Description: All suites hotel conveniently located one mile from Philadelphia International Airport, with easy access to I-95, I-76, I476 and the New Jersey... This description is based on information provided by the hotel.
Address:
9000 Bartram Avenue
Philadelphia, PA 19153
Check Rates: $178 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Embassy Suites Hotel Philadelphia Airport

( 10-14 of 71 )
“Terrible Hotel”

Embassy Suites Hotel Philadelphia Airport

1 of 5 stars
medford,nj
Jun 10, 2008

Recently stayed there for a business meeting. I cannot believe how the service has deteriorated. I have been to this hotel once or twice a year for business for the past ten years. Never expected the low level of service.

The hotel had major problems. The air conditioner was broken.
The hotel was very hot. The elevators randomly worked. The management did not respond to any complaints or concerns in a timely or professional manner.

There are many other choices. I recommend looking elsewhere.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — management
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
twinsdad_8's Summary
Date of Stay: May 2007
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: June 10, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Will be better when the construction is done.”

Embassy Suites Hotel Philadelphia Airport

2 of 5 stars
Lehigh Valley, Pennsylvania
Jun 9, 2008
1/1 found this review helpful

Basing my rating and review on who I would rate hotels in a similar class. This hotel is an airport hotel frequented by travelers who need a quick in an out or a small conference group. There are several other hotels in this area adjacent to the airport and I would advise to check on several of them before choosing. With this hotel, call them directly and find out where they are in the construction.
I was here for business. I knew construction was ongoing and told them I wanted to be as removed as possible. They fulfilled all my requests, so I have no complaint.
Check in was easy and friendly. Room was as billed (they are all suites -- this is one thing I have always liked about this brand). AC wasn't working great, but as soon as I called it was fixed within the hour.
Everything else was clean and comfortable in the room. Outside the room will be a different story with the construction going on. It is a major renovation. Given that there are construction workers everywhere trying their best not to disturb the guests, it gets messy and a little noisy. (I was both impressed and dismayed when trying to take a quick nap that they didn't knock off until about 6:30 pm).
Forget the pool and fitness room. The pool is pretty much a really, really bug hot tub. The fitness room is an alcove adjacent to the pool. It was so hot in there, I just went and ran outside. Did I mention that this was during the recent heat wave in the East.
Bring your GPS. Places to eat are scarce. Stay away from that Ruby Tuesdays. It's disgusting. I walked out and I can count on one hand the number of times I've done that.
Bottom line: Staff is nice and hotel is doing their best during what is a need renovation. Not sure how else they could do this upgrade short of closing down. It's really not that bad as airport hotels go and will probably be more than fine when they are done with the work.

  • This TripAdvisor Member:
    • Liked — The convenience
    • Disliked — The construction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
emresd's Summary
Date of Stay: June 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: May 10, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Much better than I expected!”

Embassy Suites Hotel Philadelphia Airport

4 of 5 stars
Chico, CA
May 22, 2008

After reading the recent reviews here, I was quite reluctant about this hotel. Having won a trip to Philadelphia, I had no voice in choosing the hotel where we were to stay. After reading prior reviews I was a stress case to say the least. Fortunately everything worked out much better than I hoped. The property is in fair to excellent condition, depending on how new your room is. Ours was really new! The renovations are almost done and there was very little noise. We weren't disturbed in the slightest and in fact slept in past 8:30. Darn those wonderful curtains that block all sunlight! All the employees we encountered were very friendly, especially a manager after mentioning I was concerned after reading the reviews here on tripadvisor. The beds were very comfortable, plenty of pillows and blankets all around. I really like those down blankets/synthetic blankets with the covers instead of the old tacky coverlets that are at some hotels. Overall, the room was great but I have to give the hotel a negative review on breakfast.
Not good. I guess if you understand that it's basically free and you really only enjoy omelets or cold cereal then this is the place for you. I do not eat eggs so had to sort through the plentiful other options that were all about equally gross. Maybe I have a little higher standard of expectation coming from California where we seem to be a bit spoiled in that way? I don't know but other people seemed perfectly happy with the really oily hash browns, stale muffins, and sausage that was just plain yucky.
The location was really good. Very close to the airport although a little tricky getting on and off the correct ramps until you've done it a few times. We rented a car and it took about a day before we really had the routes to the city figured out. It was an easy trip to the sights though. Also super easy to get to the outlying areas like Lancaster and even a great dinner just down the road in Wilmington, Delaware. Highly recomend the Brewery on the waterfront, my husband's favorite meal of the trip. Great shuttle to the airport which made it easy to catch our flight on time.
Overall, a great stay and I would say much better than expected for an airport hotel.

  • This TripAdvisor Member:
    • Liked — New rooms and amenities
    • Disliked — Breaksfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KCHULL's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: June 28, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Hotel under construction”

Embassy Suites Hotel Philadelphia Airport

4 of 5 stars
Spring Hill, TN
Apr 13, 2008
0/1 found this review helpful

We recently stayed at this hotel while in town for business. This was my second visit to this hotel, the first time was two years ago. I want to start with the good this about this hotel...

The good...
1. The hotel shuttle picked me up at the airport within 15 minutes of calling them. The hotel is only about a 5-10 minute drive from the airport.
2. The front desk staff was friendly and helpful. I was booked in a room on the 5th floor. (one that was recently updated) It was very nice and clean. The bed was comfortable and the bathroom was big. I would suggest you request a room that on the 4th or 5th floor, they are the ones which have been updated. The other rooms are not very nice.
3. The breakfast was great. As with all Embassy Suites the breakfast was cook to order (omlets, etc..) and free.

The not so good...
1. The hotel lobby is under construction. There are workers everywhere, but they did clean up while they were working.
2. There was only one elevator working while I stayed here. It was a long walk from the working elevator to my sleeping room.
3. One day...I returned to my room to find my door open, but no one was there. I thought maybe they were cleaning my room, but they were not and I did not see a cleaning lady anywhere close to my room. (this was a little scary)

Once this hotel is finished with updates, it should be very nice.

  • This TripAdvisor Member:
    • Liked — the updated sleeping room
    • Disliked — the construction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TNTraverler's Summary
Date of Stay: April 2008
Traveled with: Business colleagues
Visit was for: Business
Age group: 35-49
Member since: August 22, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Below average stay.”

Embassy Suites Hotel Philadelphia Airport

2 of 5 stars
Cincinnati, Ohio
Mar 29, 2008

This place is undergoing major renovations.
Usually this is stated on the website, but not here ,and the cost of the room sure was not discounted. Pool was closed. Business center and internet access closed. ATM gone. Snack room, little store closed.
Hallway had an old apple core outside of the elevator when I checked in and it was still there the next day - right next to a wine glass knocked over on it's side the entire stay. I had booked 2 nights, I checked out after the first night.
The managers reception , always a benny of staying at an Embassy, was in a meeting room behind the bar. The bar was open but charging for overpriced drinks.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hortkie's Summary
Date of Stay: March 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: May 28, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $178 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Embassy Suites Hotel Philadelphia Airport

( 10-14 of 71 )
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Embassy Suites Hotel Philadelphia Airport Also Known As

Address: 9000 Bartram Avenue, Philadelphia, PA 19153