I stayed here for three nights. The facility was fine. Large and comfortable room. Spotless bathroom. However, front desk staff was a problem.

When I checked in a very rude woman was working the desk. We ended up having an argument over earning HiltonHHonors points. I was tired after a long and frustrating plane ride so I let the matter drop for the moment.

Upon my check in the hotel placed a $300 hold on my credit card. I was not told of the hold by the rude font desk clerk so it came as an embarrassing surprise later that night when I tried to use my card to pay for dinner at a local restaurant.

I ate dinner in the hotel restaurant the second night. The food and service were just fine, until it came time to pay the bill. I do not like to make charges to my room, so I put my credit card in the bill folder and waited for the server to make the charge. The server never came back; I assume he thought I was going to charge the meal to my room. I ended up having to charge the dinner to my room.

Finally, on my last day I decided to make a complaint to the hotel management. The same rude woman from my check in was working the desk with another clerk. The rude woman and the other clerk actually tried to tell me that no manager was available to take my complaint. I held my ground and insisted that I speak with a manager, even if they had to call one from home. No surprise, they were suddenly able to find a manager, who turned out to be the Director of Revenue. I assume that is a fancy title for Sales Manager. The manager was actually very sympathetic and was able to resolve my complaints to my satisfaction.

Overall, the hotel was a nice place to stay and I would recommend it to others.

Hotel is clean and is in a great location for business and tourism. We stayed for two night for a friends wedding. The staff was very nice. You had to use your room key to use the elevator and lavatories on the lobby level, which was a pain, but it also keeps the hotel secure. Our room was nice and big (bigger than some other hotels in the area). We had only one complaint. We had problems with our toilet, it ran and clogged for no apparent reason. They supposedly fixed it to only clog again. Our friends who also stayed at the hotel has toilet problems as well. We would go back if they can fix their plumbing issues!!!

I stayed at the hilton for 2 nights and this hotel is very close to the market where all the tourists go for a meal/bar shopping/entertainment. room was very nice larger room/nice bed... the usual hilton style... only disappointing thing was the view out of the window... the air con! also you had to use your room card for the lift... i am not sure if this buliding is also for resident... but with 4 cases and trying to do the lift was difficult. Otherwise great hotel central located, near a subway and near lots of places to eat and drink at night.

Date: June 6, 2008
Reviewer: A TripAdvisor Member, Bath UK

We used the hotel for a reunion involving family members travelling from Milwaukee, Bath and Hebden Bridge - all arriving on different dates. The hotel exceeded our expectations.

A great location close to the T, waterfront, good restaurants and shops. No car required!

The concierge service was excellent. Unobtrusive but efficient restaurant staff led to a relaxed atmosphere.

Rooms were clean and spacious.

If we had to make one negative observation - an ounce of charm on the part of the reception staff would not go amiss.

We have no reservation in recommending this hotel.