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Liberty Hotel: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 69 reviews
69 Reviews
5.0 of 5 stars
32
4.0 of 5 stars
18
3.0 of 5 stars
5
2.0 of 5 stars
9
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#24 of 74 hotels in Boston
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  • Rooms: 300
Address:
215 Charles Street
Boston, MA 02114
Check Rates: $499 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Liberty Hotel

( 14-18 of 69 )
“above average”

Liberty Hotel

May 30, 2008

I stayed at the Liberty Hotel in April based on the reviews I read.

The Hotel is certainly interesting and is very busy at night in the lounges. Staff were terrific and friendly.

The room was ok not great. Bed very comfortable and large shower.

I had hoped for a view (not alot of choices) and more quiet in the hallway. Whenever a guest or housekeeping would open a door the noise vibrated through my room. Try not to stay in an end unit. (its were the housekeeping/service areas are located).

The workout area could have used a few more treadmills.

Overall not a bad hotel especially if you are single you will love it.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — noisy in hallways, few rooms with a view.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
luvtotravelmd's Summary
Date of Stay: April 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: September 06, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $499 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Noise and unsafe”

Liberty Hotel

May 23, 2008

After sleeping in more than 300 different hotels i found the Liberty hotel one of the worst ones.
I had a reservation for a 5 days. I checked out after day 2.
When i arrived i ask for an extra bed for my brother. They provided me a kind of a small sofa only about 1,5m long. Since my brother did not fit in it i the ask the hotel clerk to take it away. They didn´t.
My first night was extremelly noise. The Hotel has an inside bar and all noises were coming into the room. The walls are paper thin. Also the air conditioner compresor was kicking in and out all the time, so every 30 seconds you could heard a loud knock!
The second night was even worst. The fire alarm turned on at 2 a.m.. and It stayed on for at least 3 minutes. After that everybody was puzzed waiting at the hallways for information. We received no information from the hotel. Some people stay, some left. I end up calling the hotel reception. The clerk was very rude, he said that there was to many rooms to inform anyone. I just did no felt safe in the Liberty hotel. I end up leaving the place in the morning. When I checked out they had my room into somebody elses name with different charges.
I apologize for being so negative about it. It really made my vacation a nighmare. I just can´t believe that such a expensive hotel could have so many flaws

  • This TripAdvisor Member:
    • Liked — decoration
    • Disliked — Service, noise, safety issues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Temple-8's Summary
Date of Stay: May 2008
Traveled with: Friends
Age group: 35-49
Member since: May 23, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $499 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Fabulous Service but...”

Liberty Hotel

May 23, 2008

My husband had a convention in Boston last weekend and since I went to school in Boston, I went along. After searching on TripAdvisor, I decided to book The Liberty Hotel. The jail renovation was beautiful and the lobby is quite large and a fun spot to hang out. I also thought a glass of champagne at check-in was a nice touch.

I requested a king size bed and a "breathtaking" room and got neither. I understand how things can get busy, but we got a view of Mass General Hospital's entrance and two double size beds. I immediately called the front desk to complain. They could not move us and sent up a bottle of champagne to apologize.

I like the location of the hotel because the T (mass transit) is just outside the door. It is easy to stroll on Charles Street and the Public Gardens and it is an easy stop from the airport, even though the cab fare still cost us $25 which included a tip.

If you are single, then this hotel is for you. At night, this lobby transforms into a hot professionals singles spot. After returning from dinner on a Thursday night, there was a huge line outside the entrance to get in. Friday night was even more crowded. We had to push our way through the lobby to get to the elevators. A martini is $14, in case you are interested.

Fire alarm went off at 2am and we walked down 12 flights of stairs. A sprinkler head went off and we went back to our room. The following morning we had a letter of apology, slipped under our door.

When we checked out, they took off a night's stay from our bill. I still do not know if this was because of our room, or the fire drill, but I thought that was appropriate.

The Liberty Hotel is one of the more expensive hotels in the area. The hotel staff did their best to make our stay as pleasant as possible. I question the price.

The room was quiet, the decor of the lobby was fun, and the location was convenient.

  • This TripAdvisor Member:
    • Liked — Location
    • Disliked — Price and room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skilikeagirl's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 35-49
Member since: May 29, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, Girlfriend getaway, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $499 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“A Battle to Even Enter the Front Door!”

Liberty Hotel

May 19, 2008
0/1 found this review helpful

I have been to Alibi several times in the past 6 months. On Saturday, May 17, I visited the hotel to attend a party at Alibi; my friend was hosting a party in the back room of the bar, and she had submitted the guest list names several days in advance.

I arrived with my guest around 10 PM. There was a very long line outside which I had seen on my previous visits. What had changed this time was that they now screen *everyone* coming through the front door. You can hear the rather pompous, cold young gentleman ask elderly couples, "Where are you going, can I help you?" while the couples replies, "We're guests," after which, they are given the go-ahead.

I went up to this gatekeeper and informed him that my guest and I had our names on the list for my friend's party and we would like to enter the hotel. At the same time, some other young man was begging and pleading to just be let into the bar. This man was not taking "no" for an answer, so the gatekeeper pointed to his right, and told my guest and I "go stand over there and wait to be helped."

So I dutifully abided by his instructions, where I waited for several minutes. As he, nor anyone else, ever came back up to me to check my name off the list he was holding in his hand, I went back up to him, where he gave me the same speech as he was giving everyone else, "Where are you going, can I help you?"

I informed him that I had *just* spoken with him and that I was waiting for him to check my name and my guest's name off the list so that I could enter Alibi. He reluctantly checked his list and allowed us to walk past him, into the hotel. We then went to the door of Alibi, where our names were checked once again.

I would not have even minded the door screening procedure, if they had not directed my guest and I like cattle to a "waiting area" with other adults to be helped. It was humiliating. I have worked in high-volume hotels that have housed high-traffic bars, and never before have I seen a process that so obviously makes the distinction between "admissible" and "non-admissible" guests.

Most hotels pride themselves that many people just like to take a look around at the lobby, the decorations, and even use the restrooms. The Liberty Hotel has likely forgone the goal of being a welcoming establishment, to mitigate a high-traffic situation. Unfortunately, it has the side-effect of creating a caste system at the door, without a gatekeeper that has the candor and professionalism to keep it running smoothly.

I would like to add that I used to be a manager at the #2 Trip Advisor hotel in Boston. I have also been a manager at Ritz-Carlton, Marriott, and independent luxury hotels. Though I no longer work in the industry, I feel as though my experience managing hotels leads me to have reasonable expectations for a suitable guest experience. This experience was embarrassing and I would not want to have to experience if I were to stay in the hotel, to explain myself each time I wish to enter the hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BlueEyedMavrick's Summary
Date of Stay: May 2008
Age group: 25-34
Member since: August 14, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $499 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“best hotel in boston”

Liberty Hotel

5 of 5 stars
noosa australia
May 1, 2008

Wonderful wonderful - this is one of the best hotels I have every stayed in. Service was fantastic. Room service great. Bar great
Location great STAY HERE!

  • This TripAdvisor Member:
    • Liked — everything
    • Disliked — room service food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rackiec's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with friends
Age group: 35-49
Member since: July 23, 2006
  • My ratings for this hotel are:
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $499 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Liberty Hotel

( 14-18 of 69 )
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Liberty Hotel Also Known As

Address: 215 Charles Street, Boston, MA 02114