This was the third time I have stayed here and have been satisfied each time. The rooms are clean and comfortable and the bathrooms are very large- for downtown chicago.

The service is good and the rates are usually better than most. I booked a room with a king sized bed thru the hotel web site for $160 per night.

My biggest complaint is the hotel's close proximity to Northwestern hospital. If your room is on the hospital side you will her ambulances, usually several per night. A minor annoyance is the need to take one elevator to get to the lobby and then change elevators to get to your room.

In the category of Mich. ave area hotwels for under $200 per night I think this hotel is one of the best. Over $200, I'd look at Sofitel or Omni.

After staying at this Hotel we were lured into buying into a timeshare promo with Wyndham Vacations. We got a call after a couple months asking how we enjoyed our stay. They took $89 from us. I called 2 days later to get our money back. We did not get our money back and amazingly there is no record of my call. They refuse to give me back my $89. I have gone as high as the corporate office and have filed a complaint with the Missouri Attourney Generals office. There are multiple complaints against Wyndham Vacations! Stay away!

Booked two nights for short family trip to explore City.
Location great except for hospital next door drew a contant flow of ambulances (sirens). Hotel very clean, room was nice. Marble bathrooms, granite tops. Exterior windows dirty, and really no good views. We changed rooms shortly after check in, but second room view wasn't any better.
Food price really expensive, but found serveral reasonable resturants nearby. (WEST EGG was favorite) Oh, the pool .... was about the size of a standard hotel room, but kids didn't seem to mind.
Bar made great cozmos. You'll drop $30 for two with tip. Ouch!
No frig in room made bringing resturant leftovers back impossible.
Over all, OK, but I will try another place next time.

I stayed here for business last month and fortunately it wasn't MY money I was spending....

It started with my arrival...my flight had been VERY delayed out of Seattle due to a snowstorm in Chicago, so I arrived around 9:30 p.m. tired and hungry. The three young women at the front desk were discussing their "myspace" profiles and hardly looked up when I arrived. They gave me my room key and I asked them "is there somewhere in the hotel I can get food?" They said "oh yes, you can get food in the bar until 10:30!!" I thanked them and went up to my room.

They had put me in a "suite" but it was a smoking room and smelled TERRIBLY of smoke (I had specifically requested a non-smoking room and paid extra for it!) I went into the bathroom and found it disgustingly dirty. Someone had clearly been sick on the toilet and it had NOT been cleaned since...it was disgusting. The towels in the bathroom were also dirty, with hair stuck to them and crumpled on the hangers as if they'd been used and then hung back up.

I called the front desk and the girl said she'd send someone up. I waited 10 minutes and someone showed up with a long metal pole to "unclog the toilet". I explained the situation to the man at the door and he told me I'd need to call back downstairs. When I did, the girl said "I just sent someone up to unclog it!" and I had to spell out for her what the exact nature of the probelm was. They sent someone else up 10 minutes later to clean the bathroom. The man who cleaned the bathroom said "it' looks like somebody has been in your room since it was cleaned!" as if it was very normal.

When I finally made it down to the bar it was about 10 p.m. They told me they had stopped serving food a few minutes before. I told them I had been told they were open until 10:30. They shrugged and told me some local places that had food at this hour (there was a snowstorm...I didn't really feel like walking 5 blocks for food). I was very annoyed because I would have eaten first if I'd known they were closing.

So I went to bed quite hungry (the front desk girls hadn't offered me a mini-bar key or else I would have at least had a snack) and couldn't sleep most of the night since my pillows reeked of cigarettes. Blech.

The next day I complained at the front desk and was moved to a new room which was great...but the first night was a total disaster. I won't be staying here again if I can help it!