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Sunset Key Guest Cottages: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 49 Reviews
5.0 of 5 stars
27
4.0 of 5 stars
11
3.0 of 5 stars
5
2.0 of 5 stars
5
1.0 of 5 stars
1
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#15 of 71 hotels in Key West
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  • Hotel class: 4 of 5
  • Rooms: 37
  • Address: 245 Front Street Key West, FL 33040
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Lovely, Private Beachfront Cottages utilizing traditional Key West architecture with tin roofs & verandahs. This description is based on information provided by the hotel.
No Business Center Fitness Center No Free High-Speed Internet No Free Parking Pets Not Allowed No Restaurant Room Service Swimming Pool
Check Rates: $799 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sunset Key Guest Cottages

( 3-7 of 49 )
“Big decline”

Sunset Key Guest Cottages

2 of 5 stars
Houston, TX
Jun 2, 2008
4/4 found this review helpful

I will start with this is my seventh stay at this property. It was previously a Hilton and was awesome. It changed to a Westin late in 2006. I was last there a few weeks into the change. This was my first "real" visit to the Westin version of this property. What a decline !! The service is half as good as before. They don't really do anything wrong, but nothing extra, certainly not first rate. (Example, a restaurant employee who had waited on us twice before, asked us if we were checking in on our third day! Hello, there were only about 50 guests, you should have a clue who they are!! They used to call you by name by your second day there. One bartender constantly disappeared from the pool bar, never came around to ask if you wanted drinks and never picked up empty cups. LAZY!)

Even if you put your maid service sign out, they don't get to your cottage until late, like 3:30pm. There were tiny bugs in the kitchen and master bath (first time) and the staff acted like it was my fault because I had food in the kitchen. Ummm, isn't that where most people put food??? I've never had a bug problem at Sunset Key before (and I've always had food in the kitchen), I don't know if this is the exception, but I expect they aren't keeping up with a pest program.

The biggest disappointment was the food. In the past, the food was to die for, whatever you ordered was the most incredible thing you ever ate--this time the food was very AVERAGE, like what you would get at Chili's for six times the price !! One dinner meal was so salty, I couldn't eat it. Speaking of salt--

The pool is now a salt pool and it was way too SALTY. We have a salt pool at home that is appropriately maintained weekly. They aren't keeping theirs up right.

The property is still quiet and relaxing and they have resurfaced the tennis courts.

If you've never been there, you will probably still like it, but beware, the food is a big negative. If you visited when it was a Hilton, you will be VERY disappointed how much worse the food and service have become.

  • This TripAdvisor Member:
    • Liked — Quiet
    • Disliked — Food value
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trumansmom989's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: June 02, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
A romantic getaway, Girlfriend getaway
I do not recommend this hotel for:
Young singles, An amazing honeymoon, People with disabilities, Older travelers, Pet owners
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $799 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“First Time Visit”

Sunset Key Guest Cottages

May 4, 2008
1/3 found this review helpful

We just returned from spending a week at the property. It was one of the most perfect vacations. The service was great and the cottage was great. There were only a few things that could have make the experience perfect. The cottage was a great size. There were five of us and it never felt overly crowded. The kitchen was tiny but we don't cook when we are on vacation anyway. They installed wireless internet in the cottages while we were there which made it nice to not have to be wired to the wall with my laptop. It was great to have a 3rd bathroom. It made showering much easier. There was a nice lcd tv in the living room but the tv signal was pretty lousy. They need to have HD boxes in the cottages at this price point. The only other inconvenience was the electronic lock system on the doors. It took a little while to figure out how to lock the doors correctly and our keys had to be reset a few times during the week. I think part of the problem might have been phones deactivating the keys???

The pool and beach were both great and not too busy which was nice. The Flippers bar was perfect for lunch most days and pretty reasonable priced for a resort. Lattitudes was great for dinner one night. The shuttle boat was fine to get to Key West several times a day. I only missed it once and had to wait a half hour to get off of the island. The only real complaint with the resort is the exercize facility. There is only a workout facility at the Key West hotel so you have to take the shuttle to get to it. Once there, it was a disappointment. It is a small, cramped and overly warm room with very limited equipment. Yes, I want to work out while I'm on vacation and those facilities are important to me.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bostonluke's Summary
Date of Stay: April 2008
Member since: October 02, 2005
Was this review helpful? Yes No
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Average price*: $799 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Cute little island”

Sunset Key Guest Cottages

4 of 5 stars
abingdon, va
Feb 8, 2008
7/8 found this review helpful

Sunset Key is a nice respite from Key West. It is a very nice little island that is very easy to get to and the water taxi runs 24 hours a day. We never had to wait. The cottages were very cute with tin roofs and ours had large verandahs. They were nicely appointed although our second bathroom was small, however, we did have three baths in a two bedroom. Not a big selection on food, but dinner there was wonderful and we also had a couple of extremely good lunches. The staff was nice and the grounds were impeccable. Just one word of warning, there were LOTS of children and only one pool.

  • This TripAdvisor Member:
    • Liked — grounds/food
    • Disliked — little bathroom in second bedroom/ lots of children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vsharp's Summary
Date of Stay: February 2008
Traveled with: Friends
Age group: 35-49
Member since: October 25, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, Girlfriend getaway, Great pool scene, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $799 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Loved the Sunset Cottages!”

Sunset Key Guest Cottages

Jan 23, 2008
7/8 found this review helpful

My family and I stayed at the Sunset Cottages in the begining of January. From check in to check out the service was excellent. When you check into the Sunset Cottages you have to check in at the Westin on the mainland of Key West. Once check in is complete all of your luggage is sent over on a boat and you don't have to worry about a thing. Once we arrived on the island we were greated by hotel staff that gave us a tour of the property and explained everything in detail. The cottage itself was spacious and beautifully decorated. There was more than enough space for the four of us that stayed in the cottage and we were just steps from the beach. Each morning the hotel provides a complimentary basket filled with fresh fruit and muffins which was a really nice touch. You can also order groceries through the hotel which are priced very reasonably. I recommend doing this as there is only one restaurant at the hotel. Transportation from the island is incredibly convenient, there is a boat that will take you over every fifteen minutes until midnight at which time the boat is on call. When we used the on call method for the boat we did not have to wait more than five minutes. All in all this was a great experience, I would not hesitate to stay at this location again.

  • This TripAdvisor Member:
    • Liked — The location and the room
    • Disliked — Not enough restaurants to choose from
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
blue_eyesCalifornia's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: April 06, 2004
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $799 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great Trip in Key West”

Sunset Key Guest Cottages

5 of 5 stars
New York, NY
Dec 22, 2007
5/6 found this review helpful

The hotel was excellent and a nice getaway from the crowds and rowdiness in the drunken cruisers in Key West. Go into town after the last cruise ship leaves, and you'll have a great experience. The rooms were nice and clean, maybe could use a little updating and the restaurant was great. The service was a little lacking.... not quite up to Four Seasons or Ritz Carlton standards; however I would recommend the hotel nonetheless. See the 10 candid traveller photos I posted.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
miaminj03's Summary
Date of Stay: December 2007
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 25-34
Member since: October 06, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children
I do not recommend this hotel for:
Young singles, Tourists
I selected this hotel as a top choice for:
Beach / Sun
Was this review helpful? Yes No
Check Rates
Average price*: $799 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Sunset Key Guest Cottages

( 3-7 of 49 )
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