The room in the G building was filthy. There was mold in the bathroom.The rug was dirty. I had to call for maintenance twice to come and kill the ants. The final crowning glory was the fact that I ended up with about a dozen bed-bug bites. Out of the six days of my stay the maid service (?) came only three times. The explanation - if they come once and you are in the room they don't come back!
The pool area was OK, but the 'hot' tub/spa jacuzzi or whatever it is called was never hot because the heater didn't work, and fixing it didn't seem to be an option.

This is a great place to stay in Key West. You can walk to everything. The folks that talk about the G Building - well that is the economy building- CHECK WHAT YOU ARE GETTING. There are other building such as C, B, A and F that have tremenous units and views. The average price for a unit for night hovers around $500. If you are not paying that much, I would find out what you are getting. If you pay bargain basement, you are going to get the G Building.

The Galleon was wonderful facilities. A great pool, hot tub and a small beach built on the Gulf Waters. What a treat to get away and enjoy yourselves.

We have stayed at the Galleon for the past 10 years and would never stay anyplace else.

I was soo excited to be returning back to Key West, FL for a celebration of my engagement. I was treated HORRIBLY to say the least. The concierge was rude and sneared in my face to pay up maitenance charges for the time share owner. He would not release room keys until the whole matter was cleared up. The whole time we stayed there expecting a quiet and relaxing stay we got quite the opposite. Loud banging construction, saws buzzing at the crack of dawn, doing construction on all of the rooms around me. One the third day, I was notified they would be doing construction in my room all day and I needed to leave and they would not reimburse me for the day I couldnt stay in the room and refused to move me to another room. When I went down to complain to the assistant manager he started screaming beligierent in my face threatening to call the cops and kick me out if i didnt like it. I left three messages for the manager to call me back and he surprisingly never did. The Galleon ruined what was supposed to be a peaceful, relaxing, celebratory trip. Due to all the stress and were totally unapologetic due to all the noise and aggrivation. I have never been treated so poorly in my life. I would never wish this kind of degrading and embarassing treatment on anyone. I even wrote a letter bc of how upset I was and to this day no one ever responded with an apology. The rooms were filthy, dusty and dirty! The maids never came to clean once during my week stay. This place is a filth hole with nasty hotel staff who degrade their guests. Steer clear of this dump.

We got stuck in G-23 with no other rooms available during the boat show weekend and it absolutely ruined our trip. The floors were so dirty they turned my feet black, the room smelled like mold or must, the noise of the scooter rental below our room was ridiculous, as was the sound of the person in the unit above us. The shower was almost too small to use and the water pressure was ridiculous. On the last day, there were even ants in the room. The beach is very small and was in the shade after 2pm. The bar service was very slow and they don't let you charge to the room so you have to bring cash or a credit card while you are swimming and sunning!

Worst of all, the service was horrible. They told us it was a wonderful room before we made the reservations and when I asked if there were any bad things about the room, they never told us it overlooked the scooter shop or the garbage bin, nor did they tell us about the super-small bathroom. On the last day of the trip, a friend dropped off a little present for me at the front desk. They never told me about the package and let me check out without giving it to me. What's worse, when my friend contacted me the next day and I told them what happened, they told the friend they had no record of my staying there, nor did they have the package!

They ruined my trip to Key West!!!!!!!