I was traveling with a group of 4, we booked two non smoking rooms for two nights from 4/5-4/7, through hotels.com. The front desk clerk proceeded to tell us that we had booked smoking rooms, instead of non smoking rooms. We knew this was incorrect as each of us is highly allergic to smoke and plus we had our written confirmation from hotels.com showing the reservation was for non smoking rooms. He then tried to tell us that they charge extra for non smoking rooms, which we had already prepaid through hotels.com. He was very rude and only after threatening to get hotels.com on the phone and with the help of another front desk clerk did we get the rooms we reserved.

Once we arrived at our rooms upstairs, they are a little less than average. One of the rooms had a dirty bedspread with brown stuff on it, yuck! Both rooms smelled of mold and mildew. The property definitely needs some updating and is a solid 1-2 star hotel. Otherwise the housekeeping staff was very friendly and helpful, the other front desk agents were great with the exception of the guy we had at check in.

I would suggest shopping around. You can get more for your money and a lot closer to the action and hopefully not the bait and switch.

Great stay. Nice pool, although a bit warm!! Great breakfast in morning. A little away from beach, main part of town but easy 5 minute drive. Room was clean and decent.

Like most Comfort Inns I've stayed at, my experience at the Key West location was average. On the upside, the room was clean and spacious, and the continental breakfast was above average. On the downside, the Internet did not work (and the front desk person did not speak good enough English to help), there was no elevator for second floor rooms, and the location is poor.

If I were to stay in Key West again, I would pay more to stay closer to the heart of the city and also to get better quality. The Comfort Inn was no more memorable than numerous other chain hotels, but it was a decent room for a decent price. I would give it 2 1/2 stars if half stars were an option. I would probably not stay here again.

We stayed at the Comfort Inn for a long weekend. We were pleased with the accommodations. It is not a luxury hotel by any means, but it was clean and comfortable. The pool is beautiful, and the breakfast was above average for a free continental breakfast. Location was fine. We had a rental car, and had no difficulty getting anywhere on the island.

I would definitely stay here again, especially for the price - we paid at least $80 less than most of the other choices, and were definitely satisfied.