There are two great things about this hotel - proximity to Universal Studios and their abundance of good food at their buffet dinners and breakfast on Sunday!

The rooms look tired and need updated - including the tvs.
The shower had very little pressure and was disappointing.
The staff was luke warm with the worst being the check in desk.

Room service was actually good with good service and good food.

The free shuttle to Universal Studios was suppose to run every 15 min. but you can't depend on that. We waited 40 min. each way.

We recently stayed at the Hilton to be close to Universal Studios. They have a shuttle service that picks up about every 10 minutes to take you to Universal Studios/City Walk which was very nice. The hotel has a nice lobby, but the rooms could just use a little bit of updating.
Our first problem was the early check in at 3:00p.m. It did not happen-we had to sit around for 1 hour before our room was ready. This was hard with 3 kids. We were tired and just wanted to relax in our room. The front desk clerks never seemed happy-but the valets were always cheerful.

The other problem we had was staying on the Executive Level. Our room and elevator keys never worked, leaving us to have to go to the front desk 6 times to have our room/elevator keys reactivated. Every time we went to the executive lounge, we couldn't get back to our room and would then have to take the elevator down to the lobby to reactivate the keys. Just ask for a room high up, but not executive level and bring your own snacks, muffins and drinks.

On a plus side, there's a coffee shop in the lobby that brews Starbucks. Also there's a nice heated pool and jacuzzi outside. We would probably stay at the Hilton again, just not on the exec. level.

My husband and I stayed at this hotel for 3 nights in June 2008. Staff were great and the room was very clean, spacious, and had a great view. I think our favorite part of it was the outdoor pool area. The pool was clean and was the perfect temperature. It also had a poolside bar where you could purchase drinks and snacks. It is located in Universal city just steps away from Universal Studios and the City Walk which was awsome. I would definatley stay at this hotel again in the future.

Hilton never lets us down and this hotel was not an exception to that. Stayed for 3 days and 2 nights as part of our family LA/Hollywood vacation. We had a wonderful stay at this hotel and our expectations were well met. The location is so convenient to Universal Studios Hollywood...its probably about a 15 min walking distance or about a 5 min shuttle ride. Our room faced Universal Studios and gave wonderful views of it day and night as well as a great view of the hills and nearby Burbank. We had a standard room that actually provided ample room, so it did not seem crowded. We had 2 double beds that were very comfortable with high thread count sheets and fluffy down pillows for luxurious sleeping. The entire room was very clean and pleasant. There was even a complimentary welcoming fruit and snack basket awaiting us! There was a nice desk, but we had not use for the high speed internet access, which by the way has a charge per day. There was also a small breakfast table that we utilized well. Our TV was a standard 25 inch, not an updated flat screen, but that was okay. It did its duty. The marble bathroom was spacious and clean with my favorite Crabtree & Evelyn bath and body toiletries. Housekeeping services were great. Room service was also grand and on point. We had no problems with the elevators during our stay and staff was always helpful. The parking charge was not that bad...I think it was like $17 per day. This hotel was everything a 4 star hotel should be. We will definitely stay here again on our next LA visit.