This hotel I picked was based on reviews I had read from this website, I was pleasnalty suprised at how quiet the hotel was and when I did arrive I was dealt with promptly, the hotel reception was nice and helpful but the concierge/ baggage handlers were a bit unhelpful and alwas trying to sell us tours, when a tour came to pickup a few people from the hotel I overheard the concierge asking for his cut (not nice to see or hear) and on the final day when we were going to the airport because we booked out own transfer they didnt tell me when they arrived and didnt open the doors or help with our luggage or anything like that.
good point was its location to universal studios and the free shuttle that it took us to daily if we wanted it
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