I stayed 6 nights at this hotel recently. It was one of the worst experiences I have had.

The hotel is, at best, a 4 star hotel, although its prices suggest otherwise. Check-in (at 11.30am) was very slow, with only 2 personnel despite a queue of 10 people. I was then given a very small room. When I called the front desk to ask why, I was put on hold for 25 minutes. I was then told that there were in fact much larger rooms available, and I was moved to one of these rooms. I was not however told that the larger rooms were very warm as the air-conditioning units were small and old (I was helpfully told this by the engineering personnel later). It took 3 complaints for engineering to finally come and let me know that they could not do anything. Having already settled in by then, and with numerous meetings to attend, I reluctantly opted to stay in the room.

Service throughout the hotel was uniformally slow, and it was clear that the hotel is under-staffed. At the outdoor areas of the lobby bar and the X-bar, it was not uncommon to wait 25 minutes before getting served; this is unacceptable by any standards. Breakfast was also mediocre and was certainly not commensurate with the prices charged.

The door personnel generally tended to ignore people waiting for taxis unless it was brought to their attention that taxis were required. Most suprisingly, considering that this hotel is predominantly a business hotel, the business centre (which was basically a small shop offering limited facilities rather than a proper business centre) was only open limited hours on weekdays, half a day on Saturday and closed on Sunday.

On the last day, I checked out at 12pm as required. Since my flight was only at midninght, I asked wheher it would be possible to have shower facilities provided before I left later in the evening (which is a common practice at good business hotels in various countries), but unsurprisingly I was told that they could not offer these facilities.

I think that the hotel is a rip-off, and is definitely inadequate for the needs of business travellers. I will never stay here again.

I stayed at the Hyatt Regency Century Plaza for a week this past February. The lobby and main areas are very clean and well kept. We initially had a room on a lower floor but requested, and were promptly moved, to an upper floor facing the pool. I would not recommend the "street" side, as this faces a somewhat noisy main road with a view of the office building across the street.

The room itself was a decent size and well maintained. The bath products were above average. The shower was fine, nothing special or bad. The staff at this hotel was very nice and helpful.

The pool and hot tub area was very nice, and there were always plenty of clean towels on hand. The reflecting pools were cool, especially if you are into tanning.

The location of this hotel is well situated for getting around L.A. You would definitely need a car, but I think this would be true for anywhere in this city. There is a decent shopping mall with a good grocery store on the lower level two blocks away. This is a good place to buy water and things that are priced much much higher at the hotel "convenience" store (which seemed to be closed fairly often anyhow).

All in all, a fine, but not extraordinary, place to stay.

Stayed at the Hyatt Century Plaza on a weekend. We booked through Priceline and got a good rate. Hotel was really nice and clean and relatively close to local amenities. You are on the edge of Beverly Hills and not more than 20-30 minutes to most Hollywood/LA attractions. Don't know that I would pay the regular rate for this hotel which is about $300+ per night. We paid about 1/2 the regular rate on Priceline so it was worth it for that money.

The bed was comfortable with a balcony, flat panel TV and was well appointed with nice finishes in the bath. Beautiful lobby and from what I understand, celebs occasionally meet there for business.

Unfortunately, it was a little cool outside so we did not have occasion to utilize the pool or outdoor amenities. Valet parking is a little pricey at $30 per day but is convenient. They bring the car in and out and you just get out at the front.

We stayed there on a weeked. Century City is a little bit of a business district so on the weekends its kind of a ghost town. However, there is a large mall right next door for shopping, eating, etc, which is open on the weekends. When we left on Monday morning, there was quite a bit of activity as business resumed.

All in all, a good experience and for a discounted rate, I would stay again.

We stayed there the weekend of March 21/22. They now have automated check-in at a kiosk, which I found quite impersonal and unwelcoming.

Our room was fine, yet they use paper cups in the baths and no other glasses are available in the room. On our second day, the maid threw away our papercups and did not replace them. Maybe she was mad because we had to call at 5pm since our room had not yet been cleaned.

The towels are not the kind you would expect with this level of a hotel. No thick, plush stuff here, just serviceable K-Mart towels.

We wanted to use the pool on Saturday, but all seats were filled. There was no shade anyway, so it wouldn't have mattered.

Saturday night we had to wait a good 20 minutes for the valet line as they seemed quite understaffed. Valet parking is now $31 a night and self-parking is so inconvenient as not to be a choice.

It's still a nice hotel, the rooms well-furnished except for the cups and towels. We did see a bill left by someone who had just checked out...they paid more than $25 a night than we did, so all is not bad!