We stayed here for two nights in March and loved it! The intuitive service we encountered stood out the most. We were constantly blown away by their eagerness to help whether it was the concierge arranging a spa treatment for us at another hotel in Bangkok (we were going there next) or booking train tickets for us to the airport, we always felt well taken care of.

The room is very modern and spacious. The rain shower was to die for, the view was amazing and the heated toilet was a plus!

The Oak Door is not to be missed.

We will definitely be staying here again we are in Tokyo.

This is the first time I spent in Tokyo, Japan. I traveled for business. The staff all spoke English fluently and was so willing to help. A smile was on everyone's faces. From what people told me, I expected tiny rooms. Contrary... The room was a very good size and had a very luxurious feel to the room. You can usually tell how nice the place is by the bathroom. The bathroom was covered with marble. The shower was so inviting. The toilet was so high tech. After my stay, I wondered how I can take the toilet home with me. The window coverings were remote controlled. The room was so quiet. Everything was as perfect as a hotel room can be. The only negative that I could come up with is that hotel did not have a top sheet. Being someone who is a bit wary of hotel germs, I wonder why hotels are starting to do this more and more. I doubt the duvet covers ever get washed, therefore how many people have used the blanket before I slept in that bed? As I spent more time in Tokyo, I learned that most people do NOT speak English...so I really appreciate the staff that was so welcoming and so fluent in English. The other drawback was that the room was a bit pricey...but I imagine that is what you would expect at such a luxurious hotel.

Just perfect! I spent 4 days in early February. This was my second staying in this hotel and, again, the experience was great! Cleanliness, decoration, restaurants, and especially staffing are outstanding. Location in the trendy Roppongi Hills is also a plus. As a “bonus”, L’Atelier de Joel Robuchon is “just around the corner” , in the same complex building, that gives another top-notch restaurant option. Look forward for my next staying there!

This is a FANTASTIC hotel-- in location, decor, service (top notch), ammenties, food. Everything about this hotel is fantastic and it must seriously have one of the best showers in all of Japan! I stayed in 5-star hotels the entire trip and even at the Park Hyatt and this shower was the best. I did pay extra for the room with a view of Mt. Fuji -- but don't get sucked into that trap. Mt. Fuji is known as the "shy mountain" b/c it's often hidden behind the clouds, so you're wasting your money for that view. Opt instead for the city view if you must, but not the Mt. Fuji view. The service was absolutely exceptional with no pretense at all and they understood English perfectly. They were so incredibly helpful and every time I took a taxi they would write in Japanese where I was going on a business card and handed it to my taxi driver -- so thoughtful. I would highly recommend this hotel and it's so much fun to stay in Roppongi Hills. If you don't know this already - Roppongi Hills has no "hill" -- think Beverly Hills of Tokyo. It's swanky, trendy and very fun. Very international part of Tokyo so there are quite a few expats here -- I did like that, but some people do not. It was the 1st hotel I stayed at on my 2 week trip to Japan and was the best way to start off my trip smothered in such luxury. Definitely stay here -- it's worth every penny!