We stayed at the Hilton twice in May, once in a regular room, the second time on an executive floor. ( We are gold members) We were given gratis breakfast during the first stay, which was very good, a lobby restaurant buffet on the Childrens Day holiday weekend, when there were many Japanese families staying. We had the Executive lounge breakfast during the second stay and that was delicious, as was the cocktail buffet there in the evening. The rooms in which we stayed were not that much different, though I recall the Exec room had a fancy shower head and terry robes along with the traditional yukata cotton robes. The staff could not have been nicer during both stays. The Shinjuko station area has everything one could want in shopping and restaurants and it is easy to walk there, once given directions. ( the hotel has an excellent map of the area) The huge Shinjuko Garden/Park is gorgeous - and a short walk beyond the station. Having said that, the Shinjuko Station is pretty confusing - so though we took the Narita Express back to the airport on leaving, we took the "Friendly"limo bus directly from Narita to the hotel on arrival .

Let just say it may have not been the best hilton hotel i have stayed in but what it lacked in amenities, it gained in location satisfaction. There is a subway just a few steps from the hotel. Even better yet, Just a few minutes walk and you are in the heart of tokyo, namely Shinjuku. So if you are out for a late night, you dont even have to call a cab to take you back.
Service at the hotel is amazing. The staff are really polite and helpful and they will really go out of their way to explain something to you as well. A major bonus is the room service menu... amazing food.
It has been my third stay at this hilton and I will definately be going back when i return to Tokyo.

Very pleasant stay, skillfull staff, always a smile, perfectly renovated, shuttle bus easy to find, perfect highspeed Internet . Better than most Hilton Hotels.
In a word: Good value for money

my wife and I were on a 5 day stop over from London to NZ where we were staying at the Hilton Tokyo, within a day of arriving my wife was rushed to hospital (suprisingly right accross the road and she could see the room from her hospital bed) where she was for 2 weeks, during this time the Hilton staff were incredible, not only did they take my wife to hospital at 2am in the morning and translate her burst appendix symptoms to the Japanese doctor, but every morning for two weeks, a Hilton staff member who could speak English came to visit my wife's hospital bed, so we could communicate with the doctors and they would translate. Every morning they packed my wife a Hilton Continental Breakfast so she didn't have to endure Japanese hospital food (of course when she could finally eat). They upgraded me to the executive room for these two weeks, with no change in my (advance purchase double room) rate. This rates as the best accomodation ever... whether this was the Hilton, the nature of the Japanese or the fact that my wife is a Gold Member, we can't confirm, but don't believe that the rooms are tired, they're clean, minimal and very Japanese in style. And the view of the start of the Tokyo marathon from the rooms is fantastic. An amazing stay, even though the wife's trip was a nightmare, the Hilton made it so much easier for us both. We can't wait to see the staff again, We feel like this is a second home... and the view of Mt Fuji from the exec room on a clear day is magical