Myself and my partner have just returned from a 2 week all inclusive holiday. My partner had never been on a package holiday before, I was excited for us both getting away.
First impressions were ok. Our room was very dark, had no balcony only french door windows, the hallway light was not working and the fitting was lose and one had bare wires. The bathroom was not cleaned properly from the previous tennants, only our beds were made, we did not complain straight away as we thought they would see what looked like toothpaste smeard over the wall and blood spots on the wall of the shower and clean it off.
The food was ok but repetitive and you had to hang on to your plate and cutlery as the waiters would wip it away while you were still eating, Generally the staff were friendly, As for all-inclusive I don't think it is at this hotel. I was expecting three free bottles of water for the room for cleaning your teeth, but it was only by the glass at the bar you had to pay for bottled water , there is a so called mini bar in the room of soft drinks but they charge you for the drink, there is no signs warning of this
We arrived on the Thursday I asked for the light to be changed on the Saturday, by the Tuesday this still had not been done, buy this time other little problems had cropped up, We saw nails pertruding from a public step, very dangerous if you caught your foot, there were tiles lifting from the floor of the pool, and being restuck while the pool was still full of water, sharp wire holding the light fitting to the pool, an rusty metal steak from an old basket ball board by the pool. Our room was not touched on this day. We went to get a drink of Sprite in the top bar and the barman refused allthough there was sprite in the fridge, told us to go downstairs, to top it all my partner was ill.
My partner called the Travel Agents Office as it was our reps day off, The MD of the company came over, 6 other guests also had problems and issues, some more serious. We were offered a chat with the Manager to sort things out he was rude and didn't listen calling us liars shouting at the us and the MD Rep,
We moved to a different hotel, could have not stayed there another week. Please do not go there!!!!!
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