We have just returned from the Ritz Carlton in Sharm and I cannot express how poorly we were treated. We received the usual cold towel and juice greeting until I produced the confirmation that I received from Ritz Carlton. The check-in clerk immediately called the hotel manager, who asked us how we got the rate and said that we were quoted it in error, however he was forced to honor it. This was not our fault, but there was a real effort to make us feel like we were stealing from the hotel.
We were given a room at the farthest reaches of the hotel, next to the carpentry shop! Our patio door was broken, but requests to have it repaired were ignored. Because one of our party has a mobility problem, we asked to be moved closerr to the pool/lobby area. We were told the hotel was full, so we could not be moved. If the hotel was full, everyone was hiding in their rooms because the pool area was deserted, as were the restaurants during the very limited opening hours.
We were not given a hotel map or informed of the free shuttle to Sharm at check-in. It was one of the Club Car drivers who gave us this information. When we did use the shuttle service (very inconvenient times) the bus was an ancient vehicle with broken curtain railings. However, the staff was using a brand new bus for their outing! We were told that the airport shuttle was only for the use of guests on the all-inclusive rate and we were on our own for a taxi.
The waiters in the Wave restaurant were rude and lazy. They ignored us when we entered (apparantly it wasn't open yet) at 10:30 a.m.. We asked for menus and eventually got them, but no one came to take our order. After a full hour we asked about ordering something to eat and were told the kitchen was closed. Despite a note in our room service menu that advised food could be delivered anywhere on the property at any time, the waiters at the Wave refused to order it for us.
The worst thing is the fogging for mosquitoes. It was done during the late afternoon with absolutely no notice. The first time this happened there were two small children at the pool, the second time we were dining on our patio and had our dinner sprayed with chemicals.
I know it is off-season and maintenance must be done at this time, but pruning trees and allowing branches to fall into the lazy river while guests are using it is unacceptable.
Also, we were charged an extra USD80 for a third adult in the room. This was just a dollar grab as we had no extra bedding, no extra towels and no extra water. When I asked what we did receive for USD80, I was just ignored.
If you are looking for a great place to stay in Sharm, I would recommend the Marriott. We stayed there last time and thoroughly enjoyed ourselves.

We only went to the Ritz Carlton for dinner rather than actually staying there but I feel obliged to warn people about what I felt was a serious mosquito problem.

Our meal in the La Luna restaurant was lovely, but spoilt rather by constant presence of these pests - I think I killed at least five while we were in there. However that was just the tip of the iceberg, we went out to the lobby/bar for a drink afterwards and they were literally everywhere. We left in a hurry but my arms were still absolutely destroyed when they all came out the next day.

We had an amazing time, the staff were appropriate all the time. We spent two weeks there and a no point did i or any one we spoke to think that any of the staff were letchy. The waiter staff at waves were efficient and we ate there approx 8 times and the order was spot on every time. I did not like the greek salad but that was my issue and i told the waiter and got a free fruit platter!!! Yes the meals were expensive but there are hundreds or restarants within a £2.00 cab ride.
Loved the hotel and i am very well travelled, this is the 1st place i could say i would go back to.

When we first arrived at the Ritz we couldn't believe we managed to afford such a great hotel - first impressions were amazing. This was the only thing we could afford as we soon discovered.

Our first night in the buffet restaurant (the deserts were out of this world) came to over £50 for two with just two cokes to drink. From then on we found it cheaper to get a cab into town and eat there. This was a big shame and one of the reasons i may not return the ritz as it's nice to be able to eat at your hotel.

Our room was lovely as were all the grounds. I thought it was great that you got a complimentary bottle of water each day. I would recommend taking a trip to the local supermarket to stock up in you fridge - fraction of the price.

The staff were very helpful if sometimes extremely slow which could be frustrating.

Overall our holiday was great and it was nice to relax at such a beautiful hotel.