Firstly we stayed in the sports complex, however we did book the main hotel, when we mentioned this to thomas cook they said we had to pay an extra supplement, even though we paid £50 more per person to stay in the main hotel compared to the sport at the time of booking. This seemed to happen a lot with other thomas cook customers not sure about other tour operators so if you did book with thomas cook i would check with them before you leave as you may well end up in the sport complex.
After checking out both sides there didnt seem to be much differance other than the the main hotel is on the beach and the sports hotel seemed quieter.
The hotel was very clean, had the room cleaned everyday by the maid and the room was nice. You do need to be up early to get a sun bed as by 10ish there were none left, even though some people would hardly use there sunbed all day.
The problem with the hotel is the all inclusive, there are too many ifs and buts with what is included, such as ice cream is included in the day but not at night, only beer, wine and local spirits are included, you have to pay for cocktails £2.50, juices £2, and drinks such a named spirts for example £6 for a malibu and coke, also water is free but if you want a bottle you pay £1 even though it comes from the same bottle. There is no mini bar enless you pay, and you have to pay after 11pm at the bar which is annoying. Also there is only 1 small bar in the sport side at night and it can get a little busy could do with another bar.
The food was good, however did get very repetative after 2 weeks and the food a lunch time is the same as at night, also they charge you to have ice cream, and if you want to take food away eg fruit or cakes. The service could be better in the resturant sometimes we got a drinks quick other times we didnt even get asked if we wanted a drink. The resturant did seem to get busy round 8ish in the second week of our holiday, possible due to the start of the school holidays starting. One thing i could not get my head round was the queueing for a plate and food, us english will queue for the buffet from one end and half the buffet will be empty. Normally people just get a plate and go to the areas they want to get there food from but here people just seemed to queue (but thats us english we love to queue for everything even when it isnt needed).Also the food is only served between 7-1030, 1300-1500 and 1900-2200, if you miss these times you will have to wait or pay for room service.
I didnt get ill while away neither did my girlfriend however some people we spoke to did have upset stomach, so i couldnt say the reason behind this maybe its differant foods.
Over all it was a nice place, however i would proberly try a differant hotel because of the all inclusive thing, iv never known there to be all these differant rules with an all inclusive. When iv been to all inclusives in mexico and cuba everything was included, mini bar, all the resturants, all drinks inc cocktails and branded drinks, and food and drink was 24hours (isnt that the concept of a all inclusive?).
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