We arrived in Dubai airport, checked-out and then expected a driver from the hotel to pick us up. My wife and I, together with our baby, had to then ask someone at a kiosk for help, who was very kind to call the hotel, who unfortunately said the pick was not on their computer system. We then took a local taxi, whose advice not to take private or hotel taxis were very helpful as it saved us from overpaying for transport during our stay.

Upon hearing our ordeal, we were offered a Suite which consisted of two TVs and a separate living room with very comfortable sofas. The following day we requested a Superior room in case they forget and we get charged for the Suite! We didnt get the fruit basket till next day but it was merely a bowl, nothing like a hamper or even a basket. The fruits were good though! We requested a cot which we got upon request. The ensuite was clean but the shower in the bath didnt work properly. The towels and bedsheets were changed everyday and room cleaned as usual.

Room service was excellent, so was the breakfast, dinner and tea we occassionally ordered. We got a lot of pleasure out of get these services so didnt hesitate to give the staff tip everytime we needed something. We kept forgeting to buy washing liquid to clean our baby's bottles so we kept ordering it through room service which cost us lots of tips which also felt good.

The staff were very friendly, excellent throughout including the doormen at the entrance who always helped us get taxis and give advice where to go. The receptionists were superb. The best thing about the hotel was its close proximity to the Gold Souk, great Indian restaurants, Museum and currency exchange bureaus who offered very good rates for £! I am glad we took local taxis to visit places like Jumeirah which felt great. On our last day we hired a local taxi for the whole day to give us a tour of places we hadnt visited and it only cost us 350 dhirams which is only £50. You'd be lucky to reach central London from Heathrow with this amount by a black cab?!

Although we missed most breakfasts, the few that we did eat were very pleasant an experience and in gastronomy. The breakfast buffet here is better than most five star hotels in Spain except that it finishes at 10.30am so if you wake up late due to a late night out you have to take advantage of the all the great restaurants nearby which are very reasonably priced.

The only thing I wasnt happy with was the pricing of designer goods in department stores. They vary little in comparison to prices in London. But shopping is best experienced in diamond selling jewellers where you pay less than what one would for gold! Great to see harmony between people of so many races. Not happy at all seeing some British tourists behaving uncourteously with people, eg not giving tips and giving up a taxi for a family with a baby.

This hotel is fabulous- Check in was hassle free, the porters were great, the staff were amazing, they were there to wait on you hand and foot.
And as for the hotel- We loved the room! No complaints. They even knocked on the door one night and gave us free sweets! Yum!
The pool was small, heated and great! One complaint- its obviously used as a base for staff of a particular airline- If I had of heard any more trolley dolly talk I would have went insane!!
The poolside bar was expensive but had lovely snacks esp the steak sandwich!! And the guys who worked it were my favorite - recommended place to go and things to do- so friendly.
I also loved the decor! Plenty of marble- just pure class!!

There is an Iranian cake shop just down the road when you turn left from the hotel door- fantastic cakes at great value- its a must!!! and don't forget the desert safari!! Amazing!!!

Oh and just one thing- The door porters on the door are in cahoots with private taxi drivers and will always flag them for you. They will tell you they are metered which most of them are- but these meters move at a much quicker rate! Insist on a Dubai taxi- beige with red top, and your trip will be pleasant and cheap!!!

stayed for 4 nights 1-4 april. Hotel was pleasent and staff ok, no extra bed in room and then the hotel wanted 150 dirhams per night £22.50) so my daughter slept on the sofa she is only 5 and this was adequate, Taxis requested at the lobby were hotel taxis and very expensive the staff were reluctant to flag local taxis so we walked 100 yards and did just that! Dubai is very safe and we often walked at night to other local hotels for a change and some where different to eat. BE WARNED checkout takes ages at this hotel they have no sense of urgency despite the proximity to the airport allow plenty of time. I would recommend this hotel for the 1st and last night stay in dubai.

Stayed here for two nights....overall a good experience. Nice room...even though we had booked a triple the extra bed was not there on arrival (at nearly midnight). Booked hotel taxi from airport in advance....disaster finding it took over 40 mins! Discovered they hike the price...the journey with them cost 70 AED. The return journey in a local taxi, and the driver explained he was taking a less direct route to avoid traffic, was 22.50 AED!!!!! The breakfast was good and the food in the only restruant we tried was average. Staff are excellent and very helpful. swimming pool is small but nice and on the roof. Building very attractive and well kept.