i have to say, i've stayed at numerous hotels in the dubai area and hilton hotels from africa to middle east to the u.s. and i am thoroughly disappointed with the quality of service at the hilton dubai creek. the hilton jumeriah hotel was much nicer and attentive to detail. the one at dubai creek leaves a lot to be desired. i called room service to remove a room service table, went out for 3 hrs, came back and the table was still there. called again, to have the table removed and only then did they remove it. obviously they forgot. same with turndown service. same with getting simple things like coffee at breakfast or towels when cleaning up the room. overall, the hotel needs some improvement, especially if it wants to live up to the expectation of the dubai crowd. i'd almost prefer to stay at a hampton inn in suburbia usa. at least i know what to expect. at times i felt like the motel 8 was better service than this one. i know i will return to dubai for business and pleasure. i know for certain i will not stay at this hotel.

oh did i mention that when i booked the hotel online, it was at 1500 AED? when i checked in, it jumped to 1800 AED. i'm a gold member and didn't get an upgrade, but i had to pay nearly 100 USD more for a mediocre room. got to say, loved the view of the busy intersection and parking lot from my room.

if you're a hilton fan, stay at the one in jumeriah. it's far better than this hole. better yet, stay at the madinat jumeriah. it's beautiful and the service is unbeatable.

Do not stay here. Staff is extremely rude and poorly trained. They tried to apply extra charges at every possible opportunity.

alan & diane 42 / 42
hotel fantastic glasshouse great food verre nice but expensive

We were in Dubai at the end of Feb stopping over for 4 days on the way to the Maldives.
We booked the Hilton Dubai Creek as we wanted to be in the city rather than the beach.
It was one of the nicest hotels we've stayed in and we have travelled throughout the world. The only hotel to beat it was the AC Miramar in Barcelona.
The reception staff were really helpful and as we arrived at the Hilton at about 9am our room wasn't ready.
We went up to the pool and sunbathed until 12 and our room was ready.
The rooms were huge and had floor to ceiling windows on 2 sides. We had a lovely view of the creek and we were only in a normal room on the 5th or 6th floor.
Everything was spottless in the room and we were sad to check out.
Breakfast was excellent with a huge choice of things.
We had dinner in Verre too and it was nice. The staff are really friendly. I wouldn't go again as it felt a bit stuffy for us and there seemed to be a lot of people in there who were very loud about what car they owned and where they lived!
The pool was small but lovely and the staff up there were really nice and friendly. Drinks were resonable up there too. It is a sun trap though and the only shade was were you ate.
On our last day the hotel let us have a free late check out which was lovely as our flight wasn't until 2am the next morning.
We ate at the JW Marriott Steakhouse and it was the best steak I've eaten. We also ate at Radisson SAS in the Chinese and the dim sum was easily the best I've had. We also had champagne afternoon tea at the Burj which was wwell worth it. I felt slightly sick after eating so much. We only went down to the beach this day for the Burj and to go to the Mall of the Emirates.
The Souks were about a 20-25 minute walk from the Hilton but it was a lovely walk and there was so much going on we didn't feel it.
Cabs are cheap cheap and they are done on distance, not how long the journey takes so even if theres traffic its the same price.
Allow lots of time at the airport as there is lots of shops. We spent loads there.
All in all I would definitly stay at Hilton Dubai Creek again. We loved it!