I stayed in Emirates Tower as part of a business trip recently adn upon arrival was greeted by very courteous staff. I was immediately whisked up to my room for an in house check in. I was upgraded to an Apex Suite, which was very stylish and comfrtable. With lots of mod-cons, CD player, DVD player, complimentary movies. The room was filled with fresh flowers, bottle of wine and many other complimentary things.
The main bathroom was nice with a lovely sunken bath overlooking the DIFC. Shower was ulta powerful, which was great, given the humidity.
A few highlights for me:
1. Guest Relations Team
ALl were outstanding. Before I had even stepped into the hotel, I felt that my needs were taken care of. I wanted a reservation at Paithai on the Friday evening, but it was fully booked unfortunately. One of the guest relations staff went over and above the call of duty to get me a table. I had a reservation and the restaurant was delightful.
2. Mosaic Restaurant
Although a little expensive for what we had, the service was fantastic. We were served by Allan who made it his job to give us a good dining experience. Our table overlooked the pool and the ambiance was simply great. The food was delicious and the wine I had was beautiful. Allan was clearly very well primed on his customer service ability.
4. Executive Lounge
Fantastic relaxation and fantastic views. The service in the Club Executive was great. I was overwhelmed by the offerings and the courteousness of the staff. A big winner in my eyes.
Overall, I had a fantastic experience and its all down to the staff. A fantastic hotel in teh DIFC suitable for business travellers mainly but only about 35Dhs to the beach!!!
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