We stayed ar Raffles Hotel, Beijing, for 8 days in April.
First impressions are good - the lobby has a high ceiling with beautiful chandeliers. However, as was mentioned in another review, there is construction going on around the building, and the view from our Inc. Executive Room was extremely disappointing........ overlooking a building site. Also, the room itself did not meet expectations. It appears much larger on the website photos, than it is in reality. The sitting area and bedroom area are, in fact, quite limited. We noticed stains on the furniture, which is an off-putting experience when arriving after a long flight. We requested another room (with a a view) and were taken back to the original building , where we were offered a Landmark room. No explanation was given as to why we could not have an alternative room in the Inc. Exec Building - which we had booked. We preferred the open arrangement of the Landmark room, although it was extremely dark at all times - facing a wall of another building. Was this the view we had requested? During the night, even with the air conditioning off, the room was cold. Also, we could hear noise which appeared to come from the a/c, but may, in fact, have been due to the construction outside.
The bed was wonderful - really big and comfortable.
On the first night, when we arrived back at 8:30pm, we discovered we had not had the benefit of a 'turn-down service'. A card was left in the room the next day to say that the service had been available after we had retired at 9pm..
On the 2nd day, we left the room at 8:30am and were astonished to find it had not been made up when we arrived back at 2:30pm. It took 2 calls to the Room Valet before anyone
arrived - 30mins later.
On our 6th day, no fruit was left in our room - and unlike the other lucky guest - we never had flowers! We also had to request hand towels and small (complimentary) bottles of water.
We enjoyed the complimentary tea and drinks offered daily in the Inc Executive lounge, which was a pleasant place to sit and read the newspapers, or check email.
The buffet breakfast was plentiful as was the dinner at East 33.
I had informed the hotel, in advance, that my husband would celebrate his birthday during our stay. I was promised that the hotel would offer 'the benefits of your birthday'. Very disappointingly, this never happened and no excuse/apology was forthcoming.
We found the doormen very friendly - although there is a serious problem with getting taxis from the hotel. Many times the doorman ran outside onto the main road to try to divert a taxi to the hotel for us. There needs to be a system put in place whereby taxis are easily contactable.
The concierges are polite but beware, as they tend to promote specific tours /shows etc., which you may be able to arrange yourself, at considerably less expense.
Overall, our experience at Raffles was pleasant, although not up to the standard we had expected - and definitely not comparable with the standards of the Peninsula, Bangkok!
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