We got a killer deal on hotwire.com, and we've stayed there before, really with no problems, but this time it was different. At check in the lady at the desk, was rude and acted as if we were bothering her. Tried asking her questions, she just looked at us, and kept on what she was doing. The room was not clean, the carpet was nasty, the bed was very uncomfortable and the sheets/blankets were stained. They gave us a handicap room with a huge bathroom door that didn't stay open and had a horrible sqeak to it, we have one coffee cup and one spoon it was crazy. We would not go back again.

it a good hotel. everything is good and comfort. not too far to disneyland. price is execellant. it just cost about $50 per room per night. (because i get the package from hotwire). i love this hotel and must go back on the future

We were booked via the internet in advance to stay at the Anaheim property New Year's Eve. We got a phone call while visiting Disneyland late that afternoon that the hotel overbooked and we were being placed at the Orange location. We had originally decided to leave Disneyland early, check into our hotel, get some dinner, then use the hotel's shuttle to go back. The hotel in Orange didn't have a shuttle and we didn't know where we were going. It all became inconvenient. We stayed at Disneyland until they closed and found our hotel in Orange afterwards at 2AM. We were in a room on the fourth floor. When we got to the fourth floor there wasn't a room with our room number on it. We deducted it was the room without the room number there anymore, the placard was missing.
But our hotel key didn't work. By now it is 3AM and we have to get the manager to let us in. He had to use his master key because ours wasn't working and there wasn't another one. This meant we couldn't leave the room at the same time or else we would be locked out. No problem, we just wanted to go to sleep anyway. All you could smell in the room was food that had been previously cooked in the microwave. The sofa bed's mattress was missing and the sofa sunk into the ground. The recliner chair had stains on it and on the arm chair covers. The blanket on the bed was literally falling apart. The mold in the sink in the bathroom was the most disgusting of all. We had a feeling this hotel was booked to capacity as well and this room was not meant to be reserved. We just got stuck there at the last minute.
Extended Stay did pay for our night's stay, however, which is the only positive of this experience. We were curious how many other guests got bumped that night. This was our first experience with an Extended Stay and I think we will stick with other hotel chains in the future.

I have to say that my wife and I have really enjoyed our stay in ESA and we will recommend it to our friends and family. The rooms are functional, clean and comfortable, the hotel provides great services and the staff is very nice and efficient.