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Hilton Sydney: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 112 reviews
112 Reviews
5.0 of 5 stars
49
4.0 of 5 stars
31
3.0 of 5 stars
16
2.0 of 5 stars
11
1.0 of 5 stars
5
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#23 of 232 hotels in Sydney
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  • Rooms: 577
Description: Imaginative. Iconic. Illuminated. Inspired. Together these four values capture the essence of the new Hilton Sydney. Imaginative because for the 21st... This description is based on information provided by the hotel.
Address:
488 George St
Sydney 2000
Australia
Check Rates: $332 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Hilton Sydney

( 5-9 of 112 )
“Disappointing”

Hilton Sydney

3 of 5 stars
Sydney, Australia
Jul 22, 2008

My husband and I stayed here last weekend for a night, just to get away. I had booked on the hotel website and I assumed from all the press and descriptions that the whole hotel had been renovated. Not so! The room that I had booked was apparently a Guestroom which meant that it was refurbished but the bathroom was not renovated. Also, though I booked a King room, they gave me a tiny room with a double bed. The website was very misleading (and I do extensive research before I commit to a booking). I would not have booked to stay at the Hilton if I had known that I wasn't getting one of the new rooms. Anyway, after several conversations with reception, they eventually put us in a renovated room, which I believe is the Deluxe room. If they had not done so, it would have been an extremely disappointing stay.

The hotel itself is very minimalist (which I normally like) but it was quite cold in atmosphere. The lobby and cafe are not very inviting. The health club is pretty good - a big pool and spa and 2 saunas and 2 steam rooms. However, the whole atmosphere of the hotel did not feel 5-star.

The best part of the stay was the buffet breakfast at the Glass Brasserie. Highlights were chef cooked-to-order omelettes, a juice bar, very good expresso coffees to order, a large variety of breads and pastries, the atmosphere and view.

I would not stay here again but would consider returning for the breakfast!

  • This TripAdvisor Member:
    • Liked — The breakfast
    • Disliked — The hotel & room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Li_Li's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 35-49
Member since: May 06, 2003
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I selected this hotel as a top choice for:
Spa
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Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Great accommodation in downtown Sydney”

Hilton Sydney

5 of 5 stars
Winchester
Jul 19, 2008

The Hilton Sydney is centrally located, just a block away from the main department stores and across the road from the Queen Victoria Building with its luxury shops. The hotel was recently refurbished, and my room was very well equipped, with a proper desk and comfortable king-size bed. I was on the North side of the building, with an oblique view of the harbour and the Sydney Heads, and I was able to see the sun rise over Manly. The Glass brasserie-style restaurant was splendid - we went for a quick meal early on Saturday night and ended up staying for 3 1/2 hours, eating a variety of delicious food from the grill menu, and drinking some of the best Australian wines from the very full wine list. Room service was also good, with generous helpings and prompt service. This hotel isn't cheap (I benefited from a special conference rate), but is certainly good value if you are not constrained by a budget.

  • This TripAdvisor Member:
    • Liked — Central location
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ceejayenn's Summary
Traveled with: Solo traveller
Visit was for: Business
Age group: 50-64
Member since: July 19, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners, Families with young children
I selected this hotel as a top choice for:
Business meeting / Event, Great food / Wine, Shopping
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Central "Up Market "Sydney Hotel”

Hilton Sydney

4 of 5 stars
Adelaide, Australia
Jun 26, 2008

The price is a bit hefty but the position opposite the Queen Victoria Building in George St. is ideal.The rocks is about 20 minutes walk away and it is about 4 minutes to the Pitt St . Mall and about 20 minutes to Darling Harbour.
The staff are friendly and efficient as one would expect and the hotel has two wonderful bars.The "Zeta" and "Marble" and in the lobby "Cafe Cino" isa good place for light meals and coffee etc.
The standard room on floor 43 the top had a view and there was enough space for 2 but a wee bit small!
I would go back there again except for the cost..but if you can afford the rates then you should be well satisfied.I might add that it has recently had a complete and thorough makeover, so everything sparkles and shines.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Beauty is only skin deep”

Hilton Sydney

3 of 5 stars
Melbourne, Australia
Jun 6, 2008
2/2 found this review helpful

I travel constantly for business, mostly overseas but also within Australia. Despite being a high level Hilton HHonors member I've started moving my international business away from Hilton earlier this year due to a range of concerns. I thought I'd try the Hilton in Sydney on a recent business trip just to see if it was any better at home, especially after a multi-million dollar renovation. Short answer: NO.

I think this hotel has targetted itself very much towards Asian visitors. The bed was very low and ROCK hard, much like what you'd invariably find in Singapore, Vietnam and other major Asian business destinations. And as a previous reviewer pointed out, the king size bed is two singles pushed together with a thin veneer of a cover over them. Hideously uncomfortable. Mine were slightly different heights to boot!

The decor was very edgy and chic - glass desk, lots of odd angles and interesting features - but totally unintuitive. Two examples:

1. The blinds open with a push button that's on the bed head, but clearly most people can't find the button because there is a great deal of bending and lifting on the sides of the blinds where people have obviously tried to pry them up manually (take the hint, Hilton....).
2. The towels hang nowhere near the shower and you can't even rest them on the toilet because the shower opens the wrong way. So you have to leave them hanging across the room and then drip water all over the floor on your way, making for a slippery walk back. Bathmat you say? Nice idea. But the shower door is too low to open over the bathmat, so when you open it, the bathmat is pushed way under the sink. Ridiculous.

My worst criticism is that the food was the most ridiculously priced I've ever seen in all my years of four star and above travel. A basic cooked room service breakfast is $40 (two small eggs, two pieces of toast, bacon, some cereal and fruit. A curry with rice is $35. Wedges - yes potato wedges, not wedges of pure gold - were $22 a bowl! I was mortified by the price, and didn't feel any better about it when I saw the quality. Made without an ounce of care . Tepid food slapped unlovingly on a plate.

My travel is not greatly constrained by budget, but I do expect value for money and most certainly comfort from a four star international hotel chain. This hotel delivers a chic edgy look that photographs beautifully but does not offer a pleasant accommodation experience. This hotel should be ashamed to charge what it does. It's certainly justified my decision to move the majority of our company's accommodation spend to the Marriott chain. Haven't stayed there in Sydney, but around the world they've got Hilton beat by a mile.

  • This TripAdvisor Member:
    • Liked — Nice lobby, good location, convenient check in desk for HiltonHHonors members
    • Disliked — Uncomfortable beds, hideous food prices, overly chic furniture that isn't comfortable
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
antipodienne's Summary
Date of Stay: May 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: September 15, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Brilliant city centre hotel”

Hilton Sydney

5 of 5 stars
Singapore
May 18, 2008

My son & I stayed here for 4 nights in April. I have been to many large city big chain hotels in Europe & Asia and have to say that this is one of the best.

The decor is minimalist, urban chic. The rooms are excellently renovated, every touch has been thought off eg no tags to hang on your door knob for do not disturb, just press a button and a small light lights up outside. Motorised blackout blinds make sure that the morning light does not wake you up. Smartphone with onetouch dial for everything.

Staff were friendly & helpful at every touchpoint - check-in, the concierge. They even took the trouble to tell me which door of the hotel to use to avoid a few steps with our cases. Nothing was too much trouble and they gave the sense that they were proud to work there.

Location is reasonably central, about 15 mins walk down Pitt Street will get you to the harbour front. Only downside is that many tall buildings block the harbour view - I was told that some of the rooms are unblocked but most would seem to be obscured.

Restaurant was lovely - an Aussie friend bought us dinner and the service was personalised - they thought of everything, suggested what items might be suitable for a 13-year old and the steaks were excellent.

Will definitely stay there on my next visit to Sydney.

  • This TripAdvisor Member:
    • Liked — Quality of rooms, restaurant
    • Disliked — View blocked by other tall buildings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pfz's Summary
Date of Stay: April 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: June 16, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Great pool scene, Pet owners
Was this review helpful? Yes No
Check Rates
Average price*: $332 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of Hilton Sydney

( 5-9 of 112 )
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Hilton Sydney Address

488 George St, Sydney 2000, Australia