This is a three star that is much better than the rating would suggest. It is one of the best, most friendly, clean and well located hotels you can find in any city and definitely in Madrid.

The hotel staff is helpful, eagar to offer suggestions, directions and quick to respond to any request. Most speak English and all employees appeared to love their jobs, giving good service and the hotel. The owner is available in this family owned and run hotel and is involved with employees and issues and the staff spoke favorably of the management--always a good sign of a well run operation.

The rooms were larger than could be expected in a 3 star, the decor was modern (the name) and well appointed, the bathroom was large with lots of light and hot water (always a plus for me) with fluffy robes (yes, robes in a 3 star). The room, the halls and the entire hotel was well maintained and extremely clean. The lounge and meeting rooms (also breakfast room with reasonably priced food) on the 2nd floor were spacious and very attractive--an excellent place to meet friends and/or business associates. Maid service was both efficient and done with a smile showing geniue concern for the guests. A minor maintenance problem was reported and within minutes people arrived to examine and fix the issue. In fact, this was a hallmark of everyone with whom I interacted--great and friendly service. A very well run and managed hotel.

The hotel could not be better located. It is in the heart of many of the 'must see' tourist attractions such as the Plaza Major (tourist office located in this plaza), the Royal Palace and the Opera House. Even though the hotel is in the heart of the Puerta del Sol area the noise level was quite low for sleeping. However, the excitment of the area with lots of shopping, bars, eating places, etc. is great fun. There are always people on the street, performers exhibiting their talent and good people watching. The Metro is just steps out of the front door of the hotel which makes travel everywhere in the city easy, convenient, safe and inexpensive--even to and from the airport.

I have only been home a few days but I have recommended this hotel to my friends and family and I plan on returning as often as possible. The whole hotel experience was one of the highlights of my visit to Madrid. Don't miss the chance to enjoy this special place, Hotel Moderno.

I booked Hotel Moderno after extensive research on centrally located Madrid Hotels. Moderno is located literally in the very heart of Madrid - right at Puerta del Sol, the central square, from which many streets radiate. It is also only a few seconds away from the Sol subway entrance. We had a room on the top floor, facing Puerta del Sol. Our room had a huge balcony. It was quite a sight to watch hordes of people walking through the square way into the wee hours of the morning. We did not find it to be noisy, but then again we are used to city life. Overall, we had a very positive experience at the hotel. The front desk people were particularly helpful.

Always a great experience. Knowing the staff by name and be known by staff and owners, makes me feel like home. Recent renovations made rooms even more enjoyable.
The new living rooms are better; more pleasant now.
The hotel is in the middle of everything, from restaurants to shops, caffes, historic places, theaters, etc.
Service and accomodation are for sure worth much more then we paid for.

My girlfriend and I stayed here for three nights at the end of November and we were very pleased with the hotel. We arrived around 11am and our room was ready, check in took a few minutes with plenty of smiles. The room we got was 206 and was overlooking the quiet street at the back of the hotel. It was small but had everything you could need, a very comfy double bed, large wardrobes and a spotless bathroom. The cleaning staff were friendly and unobtrusive and cleaned the room and replaced the towels each day.

The location is fantastic, literally at the metro stop and within walking distance to most of the city sights. The metro is a great asset to the city, it makes getting around very easy and it is used by everyone. We didn't notice any pickpockets at any stage, but we were careful not to be showing cash or making any bags easily accessible.

Madrid is a great city and the Hotel Moderno really helped us to enjoy our break, the location is excellent, the rooms were very pleaseant to stay in, the cleanliness was second to none and the staff were very friendly.