Personal service at the Brooks Hotel was outstanding! The wonderful doorman, Conor, introduced himself immediately and remembered our names each time he saw us. They could not have done more to meet our needs during our stay. The hotel is beautiful and anyone who enters is immediately made to feel special. We had quiet rooms on the inside of the hotel and had a great night's sleep.
The only suggestion for improvement would be in their email correspondence and pre-check in service. We asked if the hotel could make arrangements to have our six person party picked up at the airport and were told that we needed to telephone the taxi company ourselves. Also, I emailed several times regarding one member of our party who would be arriving much earlier. I requested that this member be permitted to check into any one of our three rooms as soon as one was available. He was told that his room was not available and it did not seem like an effort was made to get him into any of our rooms prior to the check in time. I was told that the only want to guarantee early check in would be to reserve the room the night before. If the room was available the night before, presumably it would have been available earlier than the 2:00 check in. I was told by a member of the hotel staff that the hotel was not full. I wish they had accomodated our early arriving guest. Lastly, when I contacted the hotel to add the third room, they told me that they did not have my earlier reservation. I had the email confirmation and the reservation number, but their only response was "that employee is no longer with us." Although I was able to rebook the rooms, I wondered what would have happened had I not needed to add the third room. No apology was offered.
Although the above paragraph is long, the pre-arrival events did not in any way spoil our stay. I can't emphasize enough how nice everyone was. Everyone we spoke with, and particularly Conor, was genuinely concerned about our satisfication as though they were personal friends. The hotel is lovely and we will absolutely stay here again. I couldn't imagine finding a nicer hotel within easy walking distance to Temple Bar with such a high level of service.
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