Disappointing stay... Some positives to the hotel - the washrooms are great, good toiletries, sixty rooms, friendly employees, good location, ornate fixtures... Now the problems: Room service was poor. Food was bad - St. James club had almost no meat in it (if you want to name a sandwhich after your hotel, it better be good) they forgot the french fries with my sandwich, took twenty-five minutes to get them sent up. There is a flat-screen tv in the bedroom, but it's tiny - smaller than my computer monitor - maybe 12 inches... tv in the sitting room was old. No pay-per-view movies. Service was inattentive at breakfast. Literally the only person in the restaurant, and I couldn't find a server for about ten minutes to get the bill. Doorman didn't know which direction St. Catherine St. was. I wanted to like this place - clearly most think it's the best in Montreal - but it just wasn't up to my standards. Two and a half stars. My complaints may sound small - I realize that - but for what I paid, and what I'm used to - this hotel doesn't cut it.







Value
Rooms
Location
Check in / front desk
Service




