Not at all what I expected for a 5 star hotel! I have traveled all over the world for business and this stay cost a lot more for a lot less than I have had at any other 5 star hotel. Firmly believe you get what you pay for (and don't mind paying for it), except for this time! Rooms were small, renovations not complete (at least I hope not, as the bathroom really needs it), carpet in the hall ways were hazardous with bulges. Definitely not the cleanest.
I was at the Fairmont Queen E for a conference, stayed eight nights. After the fourth day I realized that the red bumps (which scabbed up quickly) only around my neck and head and in my ears - each morning, were bed bug bites. The hotel staff tried to convince me that it was due to allergies of the laundry cleaning chemicals (in which they changed the bedding with new cleaned in vinegar/water) and advised me to talk to a doctor when I get home. I did and was confirmed bed bug bites. I was refused any kind of compensation for this.
The best part of the stay was the location. Handy to everything else you could possible need (sites, shopping, culture, night life & food) and most of the staff were pleasant . The tours were informative. The spa was fabulous! and would highly recommend that spa, only I would stay elsewhere.







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