LOCATION

Close to everything downtown on a quiet street. Near public transit too.

SERVICE

Wow, what can I say. Everytime I needed something, from the bellhop to front desk staff or breakfast buffet waiters, they were there before I even had to ask. The bellman even calls the elevator for you when you walk into the lobby! AND when my taxi was taking forever to come, he offered to drive me in the hotel courtesy car.

DECOR

Gorgeous! This hotel still looks brand new & up-to-date even though I believe it is a few years old. The rooms are well organised & ergonomic. I love the detail of having a glass wall between the large walkin shower and the bedroom! My only complaint is that the doors could be better insulated to minimize hallway noise.

FOOD

I had the buffet breakfast which was wonderful, with egg frittata, crepes, yogourt, fruit salad, cheeses, boiled eggs, juice, coffee and the piece de resistance, delicious croissants & pain au chocolat! Our meeting also had catered snacks which were delicious granola bars and beautifully presented plated lunch with club sandwiches, pasta salad, fruit skewer and chocolate. Yum! More croissants and pain au chocolat for afternoon snack topped it off.

There were many hotel options in Quebec and we certainly feel we made the right one! Le Germain was very modern and had a boutique hotel feel. While we were there was work being done in the restaurant but they still had a very substantial continental breakfast everyday. The concierge was also very helpful and recommended Europa Restaurant which was delicious. I would certainly stay here again!

I agree somewhat with the previous review.
I stayed at Le Germain in Toronto and felt that experience to be better and more professional even though the Toronto one didn't have a view from the breakfast area.

I was surprised by the following things:

-either no hot water, or cold water with calcified bits at the bottom, where the hot water for tea was supposed to come from; this happend all throughout my 2-night stay. Germain advertises as having 24-hr. tea/coffee service. I went down for a post dinner tea and there was nothing set up, and, the capuccino maker was broken at the time (granted, hotel staff were advised of this and tried to fix the problem immediately and someone came out from a back kitchen with a carafe of very hot water)

-breakfast time was busy and food ran out fast, which is understandable, but it seemed to take forever for the staff to get it together and re-stock.

In general, Le Germain remains to be a unique and luxurious hotel I would go back to, however, the one in Montreal seems to be getting "tired" and needs a boost of energy. For the price, I may have prefered to stay at the Ritz Carlton.
However, one cannot complain about its location, front desk staff, QUIET rooms, and room comfort.

Although the hotel is nice and in a pretty good location, I give it a 3 overall.

First, the pros: nice modern decor - minimalistic without feeling cold. The rooms, while small, were pretty well appointed, and the bathrooms were nice too. Some might think the see-through shower is gimmicky, but we thought it was cool. And the location was good - in downtown, just a few blocks away from the nicest area of town with good shopping and restaurants.

While everything was OK, I can't say it was great. I don't have any service horror stories, but it was overall underwhelming. Here are a few examples:
- We emailed the concierge in advance for specific restaurant recommendations. They emailed me back with a standard list (which is on their web site) instead of having anything specific
- At breakfast (which was free with the room), someone came over to me and said "Some people are asking about what your room number is". I don't know if this was a language issue, but it sounded as if they thought I walked in off the street.
- The maid's cart sat in the hallway outside our room for most of a day. Can't they get their work done
- They only provide 2 towels, so when we were leaving to go out for dinner, we requested that they turn the room and replenish the mini-bar. Despite our request, they did neither.
- The workout room is pretty pathetic...we paid 20 bucks to use the MAA sports club a few blocks away
- After the 1st day, they never replenished those green apples that they make such a big deal about in the hallway on our floor.

One other note - I didn't like the city of Montreal at all. Very seedy and industrial looking, blocks either felt touristy or desolate. Many people had told me it has a "European" feel - I am guessing these people had never been to Europe and are just impressed by French accents. You're better off spending a weekend in Boston or Philly.

If you have to go to Montreal, though, I would suggest staying at the Loews Vogue if you want something more modern, or the Ritz Carlton if you want something more elegant and classic. They both seem a bit nicer with a slightly better location and have free access to the MAA sports club.