.... this was my honeymoon - we requested a quiet stay, so we were put on the 'Serenity Floor' .. however, a few hours later, realized, the GYM was ABOVE the Serenity Floor. We could hear people runnign on treadmills, which was pounding through the ceilings .. and free weights being dropped.

Needless to say, we checked out a few hours later.
With no apology, and we took a taxi to the Fairmount, which was great.

What a crappy start to my HONEYMOON!
UGH!!

I am very impressed with the courtesy of your staff, the quick and friendly service they provide and the comfortable, spacious, very clean rooms. Trevor Francis had reserved our rooms for the evening when we attended Dirty Dancing last Tuesday. It is a fact that the first impression is a lasting impression...I had not taken two steps off the elevator in the lobby of your hotel that a very friendly lady came towards me from behind the concierge desk and asked if she could help. I indicated I was coming to register and immediately a gentleman, I think his name was Chris, took my suitcase and my clothes bag and directed me to the registration desk. Within 5 - 8 minutes I had the key to my room and was escorted to Room 211. I received a thorough explanation regarding switches and amenities. I really, really was impressed and will definitely book at Soho again when I need a hotel in Toronto. THANK YOU! Please convey my congratulations to your staff for a job well done.

For some reason this little hotel just called my name - - and I'm so glad I stayed there.

I think it was the heated bathroom floor that caught my fancy, but the bed was the real star - - and for me, that's when I know I'm at a quality hotel. The bed was beyond fabulous, and linens were luxurious. The clock radio is also a docking station for an i-pod. The bathroom is super, a beautiful tub for relaxing after a stressful drive, and a great shower to get started for the next day!

When I returned to the hotel in the evening, the turn-down service had been done, there was quiet classical music playing, drapes drawn, and a complimentary bottle of water by the bed.

The hotel was generally quiet until about 8:45 AM when a cacophony of doors slamming suddenly started up and in many cases it seemed to be the same door! Housekeeping should be more aware of that sound than they appeared to be.

Check-in was easy, the concierge was very attentive and good at his job. The view was so-so but I could see the CN Tower!

Location-wise it's easy to get to off the Gardiner Expressway and after a 6 hour drive in high winds, that's exactly what I needed!!

Found a super deal online for a rate of $100/night at the SoHo Met -- couldn't believe what I was seeing, so i double checked and sure enough, found the same deal through the hotel's direct website. Obviously, i booked it right away and cancelled the previous booking I had with another great hotel nearby. Confirmation was sent to me and I thought all was fine and dandy until in-house reservations called me the next day to tell me there was a "mistake" with the rate they had advertised. The package deal was really supposed to be $485/night but as "compensation" they would be willing to offer me the same room for $200 -- that's double the price i was expecting to pay and excluding the rest of the package details. WHAT ON EARTH?!

For a swanky, "5-star" hotel, i was appalled by management's handling of this situation. They should have been able to honour their adverisement and cut their losses, considering the profit they are making on a regular basis (approx $300/night for a regular stay) and the fact that it was THEIR mistake, rectified a day too late.

It's really too bad, because i was supposed to book a week's stay for some high-end clients in town next month but will no longer do so at the Soho Met.