My husband and I stayed at The Grand June 21, 2008. After reading and reviewing their website, we decided that we would stay in the Jacuzzi Suite. When we arrived at the hotel there was no valet out front, and I think we seen one on the day we left. The entrance and lobby looked nice and the check in was fairly flawless.

So we went up to our $500.00 + a night room to be greeted by a lovely floor nice kitchen all squished into our closet of a room with the Jacuzzi. The disappointment of this was astounding and ruined our stay, and the “marble bathroom” isn’t event the equivalent of the rest room at McDonalds.

The hot tub on the roof was nice, but I would highly recommend staying away in the morning as they do not seem care just how disgusting it is to try to sit and have your morning coffee with empty glasses, bottles and vomit all over the ground.

Do yourself a favor and stay away, but if you do decide to go, just remember its $21.00 a night to park at the hotel.

Well my stay at The Grand Hotel was good, it could have been better in many ways. I stayed at this hotel due to a special Dinner held at the Four Seasons Hotel, which was a magnificent event. I needed to stay somewhere nice for the night with a good value. So I decided to stay at The Grand, due to hearing good things about the hotel and I had a great first impression for a drop in visit.

I first visited the hotel to see what it was all about and had a quick room tour in the interest of staying at their hotel before booking. When I went in, I was astonished with the beautiful flower arrangements in the lobby, which was stunning to view (smaller but somewhat similar to Four Seasons Hotel flower arrangements). Afterwards, a young front desk lady introduced me to the hotel and I explained about the interest of staying in their hotel a one night. She then gave me a quick room tour and gave me the information about the hotel and their rates; I was impressed with the first impressions of the hotel, lobby, guest suites and the staff that I encountered for my first visit. From then, I was happy to reserve a room and hoped for the best.

Sadly the location is the hotels weakest asset and is far less then desired with many homeless people on the streets. Therefore be careful and if you can take a cab or walk with other people you know, that is the best way to keep safe. I was concerned about the location and even phoned the hotel to ask them about it. Once you are in the hotel it is fine, but outside of the hotel watch out even during the day time and is for sure not very safe to walk out after dark. KEEP SAFE ON THE STREETS AROUND THE GRAND!

Once I got to the hotel I checked-in and saw that some of the flower arrangements appeared dead like and was disappointing to view in comparison to my last visit. The staff was nice, but somewhat lack professionalism in their job. I then checked in after some time, due to some hotel issues they had. I then went to my guest suite, which was very nice it also had a great view of the city skyline and the lake. The Bad, there were some stains on the bed and on the bathtub the furniture also had some nicks. The Good, wonderful hard wood floors, nice flat screen TVs, lots of room, great views, nice guest room hallways and friendly housekeeping staff. The ugly, bath room had stains on the tub and there were some hairs in the bathtub – not ok. The hotel had a really nice rooftop terrace with spa tubs and amazing views of the city, properly the best feature of the Grand. The pool was only ok, good size and pretty but is way too warm, still pool air (not very healthy) and some of the wallpaper appeared to be falling off, maybe because it is in the ground floor of the hotel. I honestly had trouble breathing in the pool room since it was way too warm and stuffy.

The Citrus Restaurant in the hotel was nice but had almost no service for breakfast time. The decor was pleasant to be in and had a nice porch off the main dining room. The breakfast buffet was disappointing, some items where all right and others were not very tasteful, the muffins where disgusting. There where good juices, teas and coffees, but the other breakfast items were pretty standard. The restaurant service was very cold and somewhat robotic; hopefully they have better servers for dinner since breakfast service was somewhat rude and very boring. I would never, never go to the hotel’s restaurant for lunch or dinner, as it was disappointing.

Overall the hotel has good basic services and some luxury items for a 4-star hotel. I would not be happy to pay more than $180.00 to stay there as I am not sure if it is worth the value. The service from the front desk was good as some agents where friendlier then others. Would I come back to this hotel? Properly not since the location is questionable. I overall felt comfortable and the hotel did meet my needs.

I do think there are better choices in Toronto, even if it is slightly more expensive it’s worth it.

We stayed at this hotel for a 3 day business meeting. The rooms appeared worn and old. The bed mattress was really saggy and the room smelled of smoke. I agree with others, the front desk staff were helpful and friendly but the wait staff appeared bored and distracted. At more than one lunch, our plates were repeatedly taken away before we'd had a chance to finish. The food at the hotel resturant was horrible. I ordered a lobster ravioli that tasted freezer burnt- I sent it back to the kitchen. I must say though-the buffet breakfasts were very good!
I'd say this was was just ok...

Stayed there for one night last weekend with my husband and 2 year old.
Valet parking attendant was great and helped us with our luggage. Check in staff were friendly and efficient.

The room wasn't bad but looked a little dated and in need of some updating. The sheets on the bed had holes in them so we changed rooms and ended up getting an upgrade. Again the room wasn't bad - quite big in fact with 3 tv's, computer, queen bed and kitchen area.

Visited the pool area which is very nice. Used room service which was very quick and the food was very good. Had a complimentary breakfast in the morning which was great.

Overall I would say that the service here is excellent, however the hotel could do with a bit of an update in the decor.