Let's put it this way: You would never know if you are in Kansas or Cancun if you stayed in this hotel.
First of all, the location is horrible! Courtyard Cancun is located in the middle of a highway and jungle. Unlike other parts of Cancun (Cancun City or the Hotel Zone), there is NO public transportation. There is not even a cab waiting outside. The only way to go to the beach is to take their $2/pp shuttle which only runs between 8a and 4p, or ask the front desk to call a cab for you and spend $20 and 20 min each way! There is absolutely nothing around, no club, no restaurant, no beach, no ATM, no car rental, no nothing. I stay there because I was going to catch a flight early in the morning and this hotel is only 3 min ride to the airport. So I thought I could potentially save on the transportation to airport. I was wrong! I had to pay $15 per person, or $30 in total for me and my husband for this 3 min ride, based on the hotel's rule. It only costs you $20 total to get a cab from hotel zone to airport! Even worse is that I had no choice because there is no cab stop there at the hotel. I had to take whatever the hotel offered. As I exited, I saw people with bathing suit and towels waiting outside for their shuttle to downtown. I felt so sorry for them. Every single hotel in hotel zone,, though slightly more expensive, has their own beach! And hotels in Cancun city are surrounded by restaurants and clubs, and are actually cheaper than Courtyard! I stayed in Westin in Hotel Zone and Radisson in Cancun City in the past. Westin has beautiful beach and Radisson is so conveniently located, and neither is much more, if not at all, expensive than Courtyard.
Secondly, the hotel is poorly decorated. Though it was only 2 month old when I stayed there, it looks and smells like a cheap motel in 1990's with dark carpet and plastic flowers.
Finally, what about the ants in the bathroom of a top flr room? Isn't this a brand-new hotel? Also, Their pool is smaller than the ones I saw in those Mexican hotels in inland Yucatan.
So, Don't stay there! It's a waste of your money and time. People don't really speak English well at front desk and lack basic training. SO don't expect them to be very helpful! If you want a real vacation in Cancun, go to hotel zone or Cancun city. Don't stay in a jungle!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Management Response
sjbk, Sales & Marketing Corporate Director
(Management representative)
Jan 8, 2008
We have been working together with the local taxi unions to establish better zone fares that they have in their system. The hotel concessions out the travel agency (which also offers car rentals) that also assists guests in offering airport transportation, as the hotel is not allowed to do so, due to local union transportation restrictions.
Yes, we do offer transportation to downtown Cancun and the Hotel Zone beach area on a fixed schedule, for our guests, many who choose to take advantage of this free limited service.
We appreciate your feedback with regards to your stay at the new Courtyard by Marriott Cancun Airport, as we work harder to deliver on the expectations of our valued guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.