My girlfriend and I had a stay at the GR Solaris from July 13-17th 2008. This was our 2nd straight year staying at the GR Solaris. We had such a good time last year that we decided to book again at the GR Solaris since our expectations were raised so high after last year.
We got to the GR Solaris around 10:00AM and were told that our ocean view room was not ready yet. This was a little bit of a letdown since last year we were able to go straight to our room. We were told to come back to the front desk at 1:00 PM for check in. We decided to hang out around the resort and at the lobby bar area because we were pretty tired from our trip down and our lack of sleep the night before. At 1:00PM we ventured to the desk again and was told that check in is at 3:00PM and that we could not check in yet because the room was not ready yet. I was quite mad because we were told that the room would be ready at 1PM not 3PM. The person who told us the room was not ready was not the same person who quoted the 1:00PM time. I then told this man, the front desk supervisor, that his worker standing next to him quoted this time to us. He asked this worker about the situation and he denied that he ever told us a 1:00PM time. I was quite outraged over this and told them about our frustrations. The front desk was very unsympathetic and told us to come back in 1 more hour and it would be ready. At this point I was ready to go to another resort because I did not appreciate being called a liar by someone working there.
We came back at the quoted 2:00PM time and the supervisor said it would be ready in another 5 minutes. He handed us the room keys and we went straight up. The room was very nice & clean and what we expected. Water pressure was good and the AC was nice and cold. The room was just as good as last year.
We were in Cancun last year right before Hurricane Dean forced us to evacuate back to Pittsburgh. Clearly Dean did some damage to the beaches and waterfront all around Cancun. I was very surprised about the difficulty at times at getting in & out of the water. This difficulty was caused by the rocks that were hard to see from the beach level. After getting through this area which is rather small the water was excellent and warm.
The pool was just as great as last year and the service was splendid and always was with a smile. The entertainment staff was awesome again but only 2 faces from last years staff was still there this year. Alian and Christian were awesome. Alian was there last year as well. They were great at the pool side entertainment.
The food at the restaurants isn't world class but you have to remember that it is a resort. We made Marco Polo reservations our 1st night there and enjoyed it. The service of the staff was wonderful. This is by far the best place to eat at the resort. Since we are not picky eaters we didn't have any problems finding any food that we didn't like. My personal favorite at GR Solaris is the quality of the food at breakfast. Whether you get room service or go to Cafe Solaris it is just wonderful.
Our night outs every night began at the lobby bar at 9:00PM. It is recommended that you get there before 10:00PM if you want to have a place to sit to enjoy the dancing and drinking that the lobby bar provides every night. There is a mixture of local music and some American music played every night. I found that the strongest drinks came from the lobby bar. Around 11:00PM came the departure to the nightly bar of choice. For around $40 you can get an open bar, one way transportation and cover for great clubs like Senor Frogs, Daddy O's, Basic and Coco Bongo. Out of all of the places that we stayed we found Coco Bongo to be the absolute best. The poolside staff go with you on your night out and make sure that you get to your designated VIP area. The VIP area is nice because you really never have to leave that spot to have a good night and you never have to leave to go and get drinks. The drinks just keep on coming without even having to get them yourselves. People of all ages from the resort went out at night. Don't be scared off if your 40+. Go out and enjoy these places because they are packed full of people of all ages.
The housekeeping was always on time and always done very nicely. If you leave a tip they will do your towels in a cute animal arrangement. Our mini bar was also always restocked everyday for us.
The spa services are very nice. The both of us got a massage and the therapists were amazing. They took good care of us and were very professional.
Other than the poor/slow check in there were no complaints at all with GR Solaris. Everything was at or above the levels of service & fun we had last year during our stay.







Value
Check in / front desk
Service
Value
Cleanliness






