We just returned from a week at the Beach Palace, Cancun, Mexico. Our travel agent explained that the hotel had recently reopened after renovations were made from Hurricane Wilma. I was a little skeptical from the reviews on Trip Advisor, but we were satisfied, even impressed. I have taken other all-inclusive trips, but this was by far the best for service and quality.

I traveled with my two children (16 yr old daughter and 12 yr old son). My sister, brother-in-law and their two kids (14 and 8) joined us. We had nothing negative to say.

Upon our arrival, the staff greeted us by name and continued to address us by name for the entire week. The staff, from the bell boys, to the maids, waitstaff and bartenders were all top notch.

Our rooms were pretty and spacious. The balconies were large and comfortable with an oversized, cushioned lounge chair. The mini bar had a nice selection of sodas and beers as well as bottles of liquor in the drawer.

The pools were large and always very clean. The 3 pool bars were never crowded. This is a family resort, so there were always kids playing in the pool. Our kids had plenty of non-alcoholic drinks and snacks each day. The wait staff (Janet, Ixchel, Rosa and Francisco) was so attentive that they knew which drinks and snacks we and our kids liked and asked us if we would like the same the following day.

The activities staff, Mauricio, Alejandro and Lucy were a lot of fun. They organized games poolside and activities in the Stadium sports bar in the evening (and on our one rainy day). They had our pre-teen and teenage kids going. We adults even got in on a game of water volleyball. Even a morning aqua aerobics class was a lot of laughs.

The restaurants were nice. The Japanese restaurant, Wok and the Italian restaurant, Bocelli require men and boys over 12 to wear pants to dinner. Our waiters (Leonardo, Raphael, Yoni, Luis and Sebastian) went out of their way to make our dinners enjoyable. They made such a fuss over us and the kids. The food had a great presentation and was always great.

My daugher and I enjoyed great massages in the spa. A first class experience. I also treated myself to a polish change in the beauty salon. I only spent $16 and you would have thought I was royalty the way they were fawning over me.

We are already talking about going back. We had a great time.

Our stay at the beach palace was amazing. They made a great first impression. We were greeted with a cold towel, champagne and a carnation for my wife when we checked in.

The hotel was very clean and the service was impeccable.

The food at the resort was delicious. All four restaurants and sports bar were great. If you just want to stay in your room they have 24 hour room service. The presentations of the dishes were first rate. I almost didn’t want to eat it, but couldn’t resist.

While we were there, we took advantage of the passport promotion that the Palace resorts are offering. We went to Chichen-Itza and Coba. Both were fun and I would recommend to everyone. The bilingual guides were fun and informative. We also went over and spent a day at the Isla Mujueres, which was beautiful. We just relaxed on the beach and in their hammocks. The lunch buffet provided was similar to the buffet at the Beach Palace.

On our last day, my wife enjoyed a body scrub treatment at the spa. She was impressed with the courtesy and professionalism of the staff. She left the spa feeling very relaxed and quite pampered!

The location of the hotel couldn’t be any more convenient. There are 4 shopping plazas and malls within a couple of blocks. We walked around and visited all of them. La Isla is just south, about 2 blocks, and Flamingo Plaza, Luxury Avenue and Kulkulcan Plaza are just north, about 3 to 4 blocks. Most shopping is duty free. All the same souvenirs at the tourist attractions can be found at the shopping plazas at better prices.

We look forwarding to going back to Cancun and especially to the Beach Palace!

Wow! Where do I begin?.......I booked our stay at the Beach Palace back in October, 2007 - long before the hotel was even completed, so when I read a bad review for this hotel, I was worried, because I tend to be among the critical. Upon arriving though, I immediately saw that my worries were unfounded. Unlike the previous person to post a review on here, our check-in was a breeze. We were greeted with glasses of champagne from very friendly people.

It was important to us to have an ocean-view room, so I had requested upper level, ocean-view through my travel agent when I booked our trip. Again, upon check-in, I didn't even make mention to my requested, and we were immediately given an ocean-view room on the 8th floor.

I have to say, that up until this point my opinion about "All-
Inclusive" hotels was very mid-level. Typiclly, it's mediocre accomidations, mediocre food & drinks, served by mediocre people. Not anymore! The Beach Palace has taken the concept of "All Inclusive" and given a new spin. All ammenities are top notch. The food was always very delicous, with a wide variety of selections to satisfy even the most desciminating palets. But I have to give all of the credit to the staff of people working for the Beach Palace. We have never come across a more friendly group of people who would go out of their way to see that you are enjoying yourself. That's what sets the Beach Palace apart from the rest of the hotels in the area! Everybody always has a smile, and is willing to go beyond the call of duty for you. In fact, the attention to your needs is so personal, that at any given time, you feel like you are the only one in the hotel.

Another wonderful thing, is that every evening, they provide some sort of entertainment on the main pool level. Sometimes it's movies, sometimes it's dancers, but every evening is different.

We also really loved the Sky Bar and rooftop pool. It's beautiful and very quiet. We went up ther in the evenings, because it tended to get pretty hot up there during the day.

In summery, I would just like to say that we had a wonderful time at the Beach Palace, and I have a hard time understanding how anybody could find any flaws in this place. We are already planning a return in the future. Anyone who has an up coming stay planned for the Beach Palace is extremely fortunate! ENJOY!!

First of all, this place has no beach, so if you like the beach, go somewhere else.

Second, the check-in at this hotel was the most unfreindly we have ever experienced, and we have been to Cancun many times. Diego, Julian and Miguel all took the attitude of what can we do to not please the customer. Diego was bossy, thinking we had to thank him for staying there. Shouldn't it be the other way around, after all, who's paying the big bucks to stay at this dump.

Finally, the food was well below average.

There are many better choices in Cancun and we give this place a zero rating.