My wife and I went on our Honeymoon at the Sun Palace from Sept 24- 29th.

The moment we arrived, they greeted us with a rose for my wife, and champagne. Since were there on our Honeymoon, and we opted for the Honeymoon Suite. The room was very nice, with marble floors, double jacuzzi, a balcony with a beautiful ocean view.
We opted for the turn down service. One night we came back to our room, and they had to our surprise they made a Valentine with an arrow through it from rose petals our bed, as well as rose petals all around the jacuzzi. There would always be two beautiful swans made from towels on our bed, using rose petals as eyes. One night they even made a Swan out of the the runner on the bed.

The Piates Dinner cruise was very nice. We did the Isla Mujeres tour, and it was amazing. Club Coco Bongo is a must see before leaving Cancun.

We had a steak and seafood dinner by the pool, and the steak was very good. I was very disappointed with the Asian Lounge, the Sushi was not fresh. The coconut soup was watered down, and the rest of the dinner was downhill from there. Dinner at the Italian restaurant was excellent, service was superb. We also went to Cancun Palace for Lunch (excellent), and Dinner at the Japanese Hibachi restaurant was very nice.

Even though the tips were included, I did tip the bartenders and waiters, as they worked very hard to please us. The cocktails would be more potent, after tipping as well. The service was excellent throughout the Palace resorts.

My wife and I also went to the Spa for the couples massage and facial on one day, and it was very nice and relaxing. We went for the manicure and pedicure as well, and it was also very nice.

I would give Sun Palace a 10 for service, 8 for food at the restaurant.
I booked the Sun Palace through Costco.com.

We went here to celebrate our 10th anniversary. We were NOT disappointed! The service is superb and all the staff is more than accomodating. The maids clean the room above and beyond what you see in the USA. Room service was awesome! This place was better than I expected. They greeted us with 2 glasses of champagne and a carnation upon arrival!

I meant to write this review right when we got back but time got away from me. We were at the Sun Palace from August 29th until September 6th of 2008. I wil go through all the pros and cons.

Getting through customs and the airport was a breeze on arrival. We arrived at the Sun Palace by 1:30pm. Since we went on the off season our room was ready right away.

We had room 521 - wow what a great room. Since they were doing some work on the end rooms we had no one next to us, and no one from above could see our huge balcony.

Friday night we lounged in the pool, set up our excursions and just relaxed. After returning to our room to get ready for dinner we found that our lights did not want to work - we waited an hour and were told we had to switch rooms, while the room we switched to was identical to our original room the view was not so great (the hotel to the left of us - the top of their roof). The next day they had fixed the light problem so they switched us back.

We on occation had a few light problems but they were always addressed right away and we were able to enjoy our room. Keep in mind the beds are extra firm. We let them know that it was extremely hard and they did put a mattress pad on the bed which helped some.

The restaurants were all fabulous - no complaints here. Always a lot to chose from.

Our room was always cleaned and our minibar always stocked. We never did find any towel animals even though we left tips for housekeeping. And we never recieved anything extra special for us celebrating our anniversary but the resort itself was so wonderful we didn't need to be pampered any further.

The spa was great, very relaxing and professional.

Because we were there on the off season (hurricane season) the hotel was only 25% full - most of the hotels during that time were the same way. So there was never a wait for anything. The nightly entertainment is a bit cheesy and even more so because there are not many people at the resort.

We also visited the Cancun Palace (great Japanese Steak house) and the increadably huge Moon Palace (keep in mind it is a $20 cab ride each way to and from the Moon Palace). The oriental restaurant there is really fabulous and they have a disco as well.

Ultimatly we enjoyed the Sun Palace the best - it is smaller and more romantic, no kids are allowed at the Sun Palace.

On several nights we were able to see Sea Turtles come on shore and lay their eggs. Then one night we were able to release about 300 baby sea turtles back into the ocean. It was truely a experience.

We did the chitchen Izta tour which was great to see but keep in mind it is HOT and ALL day. I ended up getting a migrane once we reached the ruins so that put a damper on the rest of the day. A good tip is to bring a wet wash rag from you room in a zip lock bag and pour your bottle water on it to help keep you cool. The other thing to keep in mind is that on all the tours/excursions they ask for tips throughout ...it can get annoying. We decided that one excursion was all we wanted to do with the resort. Across the street their is a place where you can take a tour where you rent mini speed boats and go snorkling...it was the most resonalbe thing we did...only $66 per person and it lasted about 2 hours. While we were snorkling we even saw 2 huge nurse sharks. A little scary but my husband loved it.

The Sun Palace was really a great experience....we would go back in a heart beat!

My husband and I traveled to Sun Palace August 29-September 6, 2008. We loved Sun Palace. It was extremely clean, and always smelled so good! I am amazed every time I go to a Palace resort at the number of staff you see cleaning every day. They were doing touch up painting during the week we were there. And we saw them scrubbing the pool chairs every night!
Room: At check in, we were offered room 531. After looking at it, we asked for another room, since 531 overlooked the activity pool, and there was some jackhammering going on next door that we could plainly hear in the room. They gave us room 410 which was perfect! My only complaint is with the toilet situation. Its in a little glass cube next to the shower. (Envision using the restroom with your significant other 2 feet away in the shower! Yuck).
Food/Drinks: The food was great, but I will admit it got a little repetitive after a few days. We visited the buffet at Beach Palace, and also had dinner at Miyako at Cancun Palace. Miyako was fabulous! We did really enjoy the mariachi band that played during dinner at Sun Palace. They were so good! Also, on our last night, we asked if they made fried ice cream (it wasn’t on the menu) as a dessert. The waiter said he’d ask his supervisor. About 10 minutes later, the chef himself came out with the friend ice cream! It was yummy. That is service and striving to please!
Beach/Pools: The beach at Sun Palace is beautiful. There was a little seaweed, but the staff was out raking it up daily. The ocean was rough at times, but swimmable most of the days. There are two pools: the quiet pool which plays calming spa music all day, and the activity pool. The activity pool plays louder music of all kinds, and hosts games all day long (water volley ball, guessing games, etc). It is true about the pool chairs. You had to get out by around 9am to get a lounger. Guests were pretty bad about “saving” chairs, then not returning for them until 2-3pm.
Tours: We did the Isla Mujeres “party boat” tour. This was the favorite part of my trip, minus the party boat part. The tour leaders talked non-stop the entire trip over to the island, and that HAD to be the SLOWEST boat I have ever been on. Literally, we were passed by other boats and ferries several times! I was hot, sweaty and generally annoyed by the time we got off at Isla Mujeres Palace. My husband and I decided to branch off on our own, and called a taxi with intentions of going downtown to get a golf cart. When I asked the driver if he could recommend a golf cart rental place, he took us to a place about a mile from Isla Mujeres Palace, way back off a dirt road. I was having visions of the movie “Turista!” We were taken to this house which had a bunch of golf carts out front, and he helped us complete the transaction with a non-English speaking lady. She simply gave us the keys to a brand new 2008 golf cart, and only asked us to write down our name and address! No turning over driver’s license, etc. The taxi driver was kind enough to say that he would be back to get us in two hours, there at the house, to return us to Isla Mujeres Palace. And off we went! We had the BEST afternoon driving around, and seeing the island. My favorite part was going to North Beach, and swimming. We were practically alone. Then wandering over to Bar Caribbean Queen- its under a blue tent there on North Beach. It has a swing bar, and they made the best pina colada and chicken nachos I’ve ever had. Time flew by, and we had to get the golf cart back. Upon return, there was an English speaking gentleman there to take our payment ($45) and chatted with us while waiting for the taxi. He said that they are just starting to get into the golf cart business, and had not yet spent any money on advertising or signs. We thanked him for renting to us, and wished him luck. He was very nice! True to his word, the taxi driver sent someone to pick us up right on time, and returned us to Isla Mujeres Palace. There we quickly changed clothes and boarded the slowest boat ever to chug over to shop downtown Isla, then to chug back over to Cancun. I have never been so thankful to get off a boat. I had a headache from the constant chatter on the loudspeaker by the “party crew.” To sum up, Isla Mujeres was wonderful. But next time, I would avoid the Palace resort tour, and take the ferry over to Isla on our own. I enjoyed wandering and exploring on my own much better than being herded around with a group.
Misc: Another highlight was seeing the sea turtles at night. We were lucky enough to see one crawling back from laying her eggs, going back to the sea. She was SO BIG! We watched for the next couple of nights, but only saw one more, that came ashore, then changed her mind, and swam back out. They are very timid and if they saw any movement or bright lights, will turn around. It was very emotional for me to watch such a private moment. (If you want to see some, keep in mind we never saw any until close to midnight and I think the egg laying season is May-October I think.)

I also want to say that I bought from Ebay seller [--]. I was very nervous about this, but the entire transaction was very smooth and totally legit. I would buy from him again next time. However, I did learn quickly to not share that we bought a week from someone on Ebay. The members, who had apparently paid out the nose for their time, were [--]! We quickly learned to say we're there on a family member's week!