Stayed at Fiesta Americana from March 29 thru April 2, 2008. Excellent, relaxing atmosphere. Staff is extremely friendly and will do almost anything to please their guests.

ROOMS: Stayed in room 618 Oceanview Deluxe with a gorgeous view to the ocean. Rooms are large and quite comfortable. Beds are a little hard, though. Bathrooms are also large and clean. You must request a Safe Key at the front desk to use the Safe in your room. Safe is free of charge. Property is kept very clean at all times.

FOOD: Breakfast and Lunch buffets although expensive are very good. recommend to buy the all inclusive package if you will be eating at the property at all times. Had dinner on property only once and it was not a good experience but the staff remedied the situation immediately. We ordered Surf & Turf - seafood and steaks were tough and lacked taste.

POOL: Cabanas are available for rent from 10am-6pm for $20USD per day. Massages by the sea run from $76-200USD . Towels are free with a Towel Card issued to you upon check-in.

There is a large mall-like establishment across the street where you can buy groceries, drinks and snacks to keep in your room. Had dinner at the Vista Grille which was excellent - strongly recommend it. Many good restaurants downtown by the malecon. Taxi from airport to hotel should not run more than $16USD. Concierge is excellent - please use their services as they attempt to please every wish! I highly recommend this hotel for a weekend stay or longer. Very enjoyable.

First, I should say I'm not a difficult person to please while traveling. Next, this property is beautiful, and very well-kept. The attention to detail in cleaning, and the floors throughout, are really impressive. Location is so-so. It's a :15 cab ride to El Centro and the Malecon, and :20 to the Zona Romantica. Food was average, though the nachos were excellent; be prepared to pay for the food and drinks though. It is expensive. Again, fine for me, as I expected that. Now, for the bad.

I had a reservation for $111.00 per night. Tried to upgrade upon check-in to a 9th floor room after reading here that the extra $50 is worth it. Dealt with the manager, or perhaps the assistant, who quoted $75.00 extra per night. Again, fine. I was wiling to pay. But the room would be an hour to be ready. Ok again. Came back after 1.5 hours. Not ready. Would be ready in another hour. Came back in an hour. Not ready. Come to find out after standing at the desk for :40 that there was no 9th floor room available. I'm a bit perturbed by this point, so I explain I just want my original room at the original rate. This time a young woman is helping me, and she checks me in on the 8th floor at the original rate of $111.00. I had her write it down so that I had it in writing (I'm a lawyer, occupational hazard). Great room, fab view.

Went to check out and my bill has the upgrade rate, for a total of nearly $400 mas. No good, and I explain why to the manager, who I can see isn't interested or listening. I explain I'm not paying for an upgrade I didn't get. No food, no extras, no 9th floor. Period. He explains that I did get an upgrade, and that the 8th floor was an upgrade. We argued for :20. Unbelievable. I then understood clearly that he was making every attempt to draw out the process so that I'd have to leave for my plane. I'd read elsewhere that this is a common ploy. So I explained, no, no Senor, I came down very early, and I have all the time in the world. Oh, the dismay. So now, he changes his tune to explain that he would give me a reduced upgrade rate (after consulting his calculator and furiously punching in numbers - always a bad sign in Mexico) of $25.00 per night, admitting that the woman who checked me in had made a mistake of quoting the original rate. I pull out the original reservation and hand-written note from his employee showing that my rate was what it was. No go. He generates a new invoice for a total of $130 more than they agreed, take it or leave it. I did not want to tour a jail so I signed and told him what he fool he was. I'll get the $ back - in federal court here if necessary -because they stole from me, and I won't let that go. So buyer beware, they will charge you more any way they can, and you have no leverage once they do. You're in Mexico, and you are at their mercy. I will never set foot in the place again, and what a shame. It could be a first-class hotel.

I stayed at this hotel with my company for a Sales trip, so I cannot speak to the price of the rooms. But I can speak to the cleanliness of the facility and the staff. This is one of the cleanest places I have stayed - and that says a lot because I am very picky. The accommodations are average - nothing above ordinary. But what is lacking in frills is made up for by the attentive staff. They came by the room two or three times a day to check in and clean up. People are constantly cleaning and straightening the common areas. Each morning I watched the grounds crew meticulously clean the pool area and beach (someone actually smoothed the sand on the beach each morning - WOW). The staff were all willing to help and answer any questions. They have a very knowledgeable concierge staff as well – received several very good suggestions. I would definitely recommend Fiesta Americana to anyone!

Just got back from 1-week vacation. This was a great hotel. We paid a little extra and stayed on the Club floor which all have private balconies with wonderful views. Rooms very clean and beds very comfy.

Pool was excellent but we mostly just hung out under the palm trees on the beach, where they provide very attentive beachside service.

The food was surprisingly good but the cocktails were EXCELLENT. I highly recommend their fresh tamarind margaritas.

The spa is nice as well. I got a good massage and it was very reasonably priced at $80 for 1 hour. Gym is really nice too but small and costs $5 per day which was a little unexpected.

Staff was extremely friendly and all spoke English. Service in the restaurant was a bit slow at times but nothing extreme.

If I had to mention one area of improvement I would suggest they PLEASE turn down the poolside music. Very loud particularly on weekends.

Would definitely stay here again.

N.G.
NYC