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Best Western San Juan Airport Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 39 reviews
39 Reviews
5.0 of 5 stars
5
4.0 of 5 stars
10
3.0 of 5 stars
15
2.0 of 5 stars
6
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#23 of 38 hotels in San Juan
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  • Rooms: 113
Address:
Luis Munoz Marin International Airport
San Juan 00937
Puerto Rico
Check Rates: $223 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Best Western San Juan Airport Hotel

( 7-11 of 39 )
“Convenient: Yes. Good value: Questionable”

Best Western San Juan Airport Hotel

4 of 5 stars
Wiltshire, England
Jan 18, 2008
5/6 found this review helpful

Even with a facelift inside, this is still fairly basic accommodation with a distinctly 1960s motel feel about it. The price is definitely not from the 1960s!

The biggest selling point is the location - literally part of the terminal building! In fact, if you are flying American Airlines, their check-in desks are a few yards from the front door. The main airport parking, the taxi rank and the car-rental pick-ups are right outside.

The biggest downside is also the location!
Not a very scenic location, nothing to do and nowhere to go, unless you like airport food outlets and the cheesy hotel "casino" (a couple of rows of slots). We couldn't even see the runways! A flight change meant we unexpectedly had to spend two nights here, and without a rental car we would have been crawling up the walls with boredom!

We did try the free rooftop "Spa"... two hot tubs and some sun loungers with a 10ft. non see-through fence around it. Surreal! With a view of nothing but the sky directly above we bathed to the sound and smell of jets taking off and landing!

The rates are inflated to reflect the location. Anywhere else the rates would look like very poor value. The rooms were no better than I would expect from a basic, but clean out-of-town motel. The bathroom was clean and the linen was good quality. The TV was tiny and had a fairly limited range of channels.

We had a late evening flight and asked about day rates. Personally, I think $125 for 9am-5pm is ridiculous! At least they put our cases into secure storage for no extra charge. We opted to save the money and sit in the terminal reading!

  • This TripAdvisor Member:
    • Liked — Convenient airport location.
    • Disliked — Charmless airport location. Poor value.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RDPWiltshire_England's Summary
Date of Stay: January 2008
Traveled with: Spouse / significant other
Visit was for: Romantic getaway
Age group: 50-64
Member since: June 29, 2007
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“The worst Hotel and Casino in Puerto Rico”

Best Western San Juan Airport Hotel

Dec 27, 2007
1/9 found this review helpful

Cheesy Casino (closes @ 11:45 PM) Never won here (5 times)Hi speed internet @ 335 KB/s.( Crap )....Restaurant terrible......Stay away folks....there are much better places to stay in this town......

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Nothing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevisjunkie's Summary
Date of Stay: December 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: December 27, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Gambling / Casinos
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Convenient, bot not for apPerson in a wheelchair”

Best Western San Juan Airport Hotel

3 of 5 stars
Germantown, MD
Dec 18, 2007
6/6 found this review helpful

First of all, this is a nice hotel. Every inch is freshly painted and wallpapered. And it is convenient to airport travelers.

But it reminds me of when I was a kid and would get a toy that was made in China. It looked good, but upon more careful inspection, it had little problems here and there that just drove you crazy.

And this hotel had a few delights too.

1) They have a wake up service, just like any full service hotel. But they also have alarm clocks that you can mess with if you're bored. They guy next door checked out, but he had set his alarm clock to go off AFTER he left. We had to call the desk, and they promptly came up and shut it off. Ridiculous.

2) They gave us a room on the sixth floor. No problem. Until we realized that they must have added thee sixth floor onto a five story hotel at one point. We had to take the elevator up five floors, then walk down a short hallway, turn the corner, then board another elevator to go to the sixth. Not bad, unless you're tired, impatient, drunk, etc.

3. Free wireless access on one of their PCs in a small PC room. Very nice.

4) Without going into needless specifics, it is very difficult to deal with this place if you are in a wheelchair/scooter, especially if you are traveling alone. Once you find out the ins and outs, its too late.

5) Few planes take off or land at night. But when they do, you can hear them. But they aren't flying ten feet over the hotel, so it's not bad.

6) I thought the continental breakfast buffet was above average.

7) Each room has a flat panel TV, which is cool. But it is about the size of your pillow. (Obviously, they are not trying to wow you. They just don't want to take up space in the small room with a table/dresser and TV.

8) I was satisfied with the staff.

9) The bar/cafe was sparse, and didn't really look like a bar or cafe. Maybe it wasn't enclosed enough. But they had real drinks there. At one point, they had one staff person for each person. I think the Asian guy was making sushi.

We stayed here because we were coming in off two flights to make a cruise. We didn't want to do a lot of further traveling. Next time, we may stay in Old San Juan instead.

  • This TripAdvisor Member:
    • Liked — Convenience to airport
    • Disliked — Confusing, inaccessible entryway.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
johno95's Summary
Date of Stay: December 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: April 26, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Good for a night”

Best Western San Juan Airport Hotel

3 of 5 stars
Stoke-on-Trent, United Kingdom
Sep 29, 2007
6/6 found this review helpful

we stayed here after british airways messed up and made us miss our cruise. we managed to get flights to san juan where the ship would be the next day and we followed the signs at the airport to this hotel.

The hotel was very clean and the staff were very pleasent. when we got there it was the night shift but they sorted us out quickly. the next day we had to call the cruise line and they let us use their phone at reception.

The room was small, but very clean, internet access and flat screen tv. bed was comfy and bathroom nice.

Breakfast was a bit poor, but i have had worse, there were yoghurts, bagels, bread, croissants, cereals, toast, juice etc. Enough to keep you going till lunch, which is the whole point of breakfast.

It was a welcome hotel for us and the predicament we were in. we were glad to have found it.

the next day we left and caught the cruise ship, but the staff couldnt have been more helpful, even finding us a taxi.

  • This TripAdvisor Member:
    • Liked — easy to find when leaving airport, just walk round and its there!!
    • Disliked — room was a bit small
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mrs-U's Summary
Date of Stay: July 2007
Traveled with: Spouse / significant other
Visit was for: Other
Age group: 18-24
Member since: September 06, 2007
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Hostel type accomodation”

Best Western San Juan Airport Hotel

1 of 5 stars
Manchester
Sep 20, 2007
5/7 found this review helpful

How anybody can say that this is an OK Hotel amazes me. The lobby is shared with a noisy slot machine arcade, the rooms are basic beyond belief (ours was directly uner the control tower) and the breakfast would have disgraced a youth hostel. If you feel that this is a worthwhile price to pay for convenience after a long flight, then OK, but check out other Hotels-there are plenty of decent international Hotels within a ten minute taxi rideof the terminal. Perhaps its only plus point is that it would be great for aircraft spotters. When I opened the curtains in the morning, I saw a Convair Metropolitan taking off. Didn't know any of these are still in service-it was the first aircraft I ever flew in-in 1957!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mullion's Summary
Date of Stay: April 2007
Member since: September 20, 2007
Was this review helpful? Yes No
Check Rates
Average price*: $223 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Best Western San Juan Airport Hotel

( 7-11 of 39 )
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Best Western San Juan Airport Hotel Also Known As

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico