Some one already mentioned basing your rating depending on what you paid and I think that is smart. All hotels seem over priced in San Juan. This one was far better for the same price we paid at the Howard Johnson where we also stayed.
Yes, the rooms are small, but since all of our time was out exporing and not in the room playing basketball, it was of adequate size with two double beds. It was very clean and comfortable. The location was great. The beach and restaurants were a block away as well as the upscale shops (including Gucci & Dior). The bus stop was one block away and for $0.75 you could ride anywhere including Old San Juan. The beds were very comfortable and the staff was pleasant. The free breakfast selections were far superior to another hotel. There were cereals, hot & cold. Toast, rolls and other breakfast breads. A variety of fruits and drinks, plus eggs and waffles. The staff will keep your bags after you checked out if you have time left to explore. So o.k. the elevator was very small. Did I need a bigger one?: No.

Any reviews should be based on the price you paid.
I think holiday inn express provide a good place for people who are looking for something around USD 130 per day(this is pretty low price in san juan).It has good location, one block from beach. Also it is near the old san juan. Guest room provides almost everthing for a modern 3 star hotel except that the room is little bit smaller. Parking is not easy but that is common in this region except you want to pay for that.
Any way I think it is better than those local hotels like el caria by the lagoon or coral princess inn.

Overall, the hotel was clean & most all areas of the hotel are on the smaller side. The elevators are absolutely tiny; so if you have a lot of luggage, plan on a few trips. We took the stair more then once from the 3rd floor....got sick of waiting for the elevators to have enough room for us. The bathroom was on the small side...ok so maybe it is the smallest I have ever seen. Great location, but if you are going to be in this area for longer then a few days, I would try to find a place with more room. There were 4 of us in the room and it did feel a little cramped. Great for a one nite stay, but not longer. There are better places to stay for a few nites. We stayed 4 nites just a few blocks down and got a 2bed 2bath appartment, with full kitchen for just 50 more a nite.

My husband and I stayed at the Holiday Inn Express one night on our honeymoon. We boarded a cruise ship the next day. The rooms are so tiny! We could barely get our two middle sized suitcases in the door. The bathroom was even smaller. If you are taller than 6'1--beware! My husband is exact 6' and he struggled to fit in the bathroom. The toliet is positioned very close to the wall. There is also a disco next door and it starts hopping around midnight--the time we were trying to go to bed. There was a coffee maker in the room but no outlet. There was also no bathroom vent. It was clean and centrally located. The staff was nice and helpful. They directed us to two great restaurants--all in walking distance. Also, taxis are always outside--which is nice. The hotel stored our luggage for no charge while we toured the city. Our cruise ship did not leave until 10pm so we had all day to tour. The hotel staff gave us directions to the Old City and travel tips. Overall--I would not stay there again because of the room size, price and the disco noise. We paid almost $200 for one night--we booked online. It was not worth it! While we were checking in, other travelers were being charged $99 a night. So--call and book direct, do not book over the internet.