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El Canario by the Lagoon: Traveler Reviews

Call now to book: 1-800-454-6835 from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3.5 of 5 stars 97 reviews
97 Reviews
5.0 of 5 stars
24
4.0 of 5 stars
45
3.0 of 5 stars
15
2.0 of 5 stars
9
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#14 of 38 hotels in San Juan
Show Hotel DetailsHide Hotel Details
  • Hotel class: 2 of 5
  • Rooms: 44
Description: Small European-style Hotel located in the heart of Condado, 4 miles from airport. This description is based on information provided by the hotel.
Address:
4 Clemenceau
Condado
San Juan 00907
Puerto Rico
Check Rates: $119 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of El Canario by the Lagoon

( 7-11 of 97 )
“Stay away !”

El Canario by the Lagoon

Mar 24, 2008
1/1 found this review helpful

We stayed for only one night and would never do it again. Our room was dirty, dark and smelly. The bathroom was tiny, the shower fixture was broken, and there was no hot, or even tepid, water. There was no waste basket in the room, not a single napkin, and no glassware. Promised internet connection, a must in our case, was nonexistent. The staff was not able to move our car, claiming that it was too complicated to start it. We ended up parking it ourselves on the street in the middle of the night. As for being B&B, sufficient to say that self-served breakfast, more like a coffee stand in your local grocery store, offered rotten apples along with bread, bananas and cold cereal. Maybe it was just our luck, but it was a worse hotel stay ever. Shame, really!

  • This TripAdvisor Member:
    • Liked — Nothing, really. Although the day clerk at the desk was polite.
    • Disliked — The room , the food, night staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
happytr's Summary
Date of Stay: March 2008
Traveled with: Family with teenagers
Member since: March 24, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $119 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Good basic hotel”

El Canario by the Lagoon

4 of 5 stars
st louis
Mar 22, 2008
1/1 found this review helpful

I am attracted by the top 5 ranking in san juan hotels. And I would say it is a pretty good hotel: good location and clean room, simple decoration. If you pay below 120, this is something you should consider .
Also I want to say the ranking is a little bit overated. Most people here are satisfied with this hotel because their low expectation. I would recommend holiday inn express to you if you increase your budget a little bit(10 bucks per day). You will have a better and modern service there.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wustceduj's Summary
Date of Stay: March 2008
Traveled with: Other
Visit was for: Quality time with friends
Age group: 18-24
Member since: March 09, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos
Was this review helpful? Yes No
Check Rates
Average price*: $119 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Don't expect more than a place to sleep”

El Canario by the Lagoon

2 of 5 stars
Austin
Mar 20, 2008

We stayed at El Canario in December.

The rooms however are not the cleanest. The service at least during the nights is quite bad. It appears that the management believes that they are doing you a favor by letting you spend time at their hotel. We had booked for six nights but we ended up moving to the near by Holiday Inn after a couple of nights.
The parking situation is quite bad around this area of San Juan.
The location however is quite central. This might be a good option if you are looking just for a place to crash while you do the sightseeing in Puertorico.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
n2c2e's Summary
Date of Stay: December 2007
Member since: March 19, 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $119 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“Staff was excellent!”

El Canario by the Lagoon

4 of 5 stars
Wisconsin
Mar 16, 2008

My sister and I had one night in San Juan and we were on a budget. I had done some research on TripAdvisor and this one got some pretty good reviews and the price was right. It is a budget hotel but the rooms were clean and the air conditioning was great. We wanted to do some sightseeing so we asked the gentleman at the front desk and he was fantastic! He gave us impeccable directions for taking the bus to Old San Juan (a short ride) and a ferry to the Bacardi distillery and gave us some more ideas. The location is nice as well because it's not on a busy street but only 2 blocks from a bus stop and close to restaurants. The only thing I might recommend is to bring some socks or slippers because there was not carpeting in the room. We had a great stay though!

  • This TripAdvisor Member:
    • Liked — The price is great and the rooms were nice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracerr's Summary
Date of Stay: March 2008
Traveled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: March 13, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, People with disabilities, Older travelers, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $119 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
“We Heart the hotel and the Lagoon!”

El Canario by the Lagoon

Mar 13, 2008

We stayed at the El Canario in July of last year as a group of 5 girls. It was our post-high school graduation senior trip. We found the hotel on a travel website and took a chance. We were very pleasantly surprised. The property is located in a central area in Condado - very close to restuarants, transportation and the beach. The staff was very helpful and the complimentary breakfast was surprisingly tasty. We booked two rooms opposite eachother. Both were clean, sizeable, and had balconies. One room had a great view overlooking the lagoon (which by the way is a great attraction). There was a slight musty smell in the hallway/elevator, but by day 2 of our four day stay, it just smelled like home. The manager was very understanding and addressed any problems we had. Great place to stay for anyone looking to experience San Juan, especially those on a budget.

PS- Ask for Hector - he's great!

  • This TripAdvisor Member:
    • Liked — great value
    • Disliked — no pool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyctravelgals's Summary
Date of Stay: July 2007
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 18-24
Member since: March 13, 2008
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Older travelers
I selected this hotel as a top choice for:
Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine
Was this review helpful? Yes No
Check Rates
Average price*: $119 (year-round)
Call now to book: 1-800-454-6835 from hotels.com

Reviews of El Canario by the Lagoon

( 7-11 of 97 )
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El Canario by the Lagoon Address

4 Clemenceau | Condado, San Juan 00907, Puerto Rico