Below you will find a list of complaints.
While checking into the resort at Monday June 16th at 0400, the clerk charge my credit card three different times. This means I was unable to use funds that I had intentionally made convenient because I had to wait for the credit to post to my credit card.
Currently assigned to room #407, my daughter had coughing spells that wouldn't stop while laying in the bed. I gave her a drink of water in bed, but nothing would help. I then took her out into the living room area to lie down. Her coughing seized to an uncomfortable thin foam mattress. We were waken and disturb by a knock at the door wanting and pleading for our dirty towels. I guess the facilities personnel was unaware I just checked in 5 hours earlier. Trying to figure out what caused this coughing spell, I inspected the bed to find the headboard full of thick dust. The headboard being made out of bamboo like material this dust was intertwine into the design of the board. I went to the front desk and complain and ask for another room. The answer that I received was, "Currently we are booked, for the week. There are no available rooms." The resort front desk clerk had a facilities personnel to attempt to remove all the dust, but it was unsuccessful. The outcome of the attempt was a wet mattress and some dust removed. (Please see attachment for pictures showing the dust before cleaning.)
The living room had a thin uncomfortable foam mattress. There was no box spring underneath. While laying on this foam mattress, I was able to feel the wood underneath. (Please see picture attachment)
The toilet was entirely to close to the wall that every time I attempt to use it, I would hit my leg against the ceramic toilet tissue holder. A burse appeared on my left leg that currently still hurt.
The shower had a leak that caused my daughter and I to slip onto the toilet seat. We had to use multiple towels to place on the ceramic floor to catch the running water from the use of the shower.
Outside my service door, was a ladder in which the facilities personnel used to work. They worked at night. WOW, that when I am suppose to be sleeping. (Please see picture attachment)
On Tuesday, June 17th, while walking to my room that is located near a vacant lot on the resort premises, my daughter and I heard someone say, "Boo'. The vacant lot was dark and we were unable to see anyone. I contact the front desk, they said they will send someone around to investigate. My room was near a vacant lot and a lot that holds a danger sign upon it. (Please see picture attachment)
Because the pools closed at 1700, my daughter was bored and miserable due to NO other children activities available until the next day.
Using the activity guide personnel from the resort she exclaimed, that cash is mandatory to purchase an activity, not a credit credit. She stated the nearest US ATM was down the road. I asked her, "Are you trying to get me robbed? Is this a joke?" Do you think I would actually walk outside the resort walls to an US ATM in Jamaica. Of course her reply was, "It is safe here.". If I am able to pay my resort fee with my credit card, than I should have been able to pay for the activities with a credit card.
Expecting an all-inclusive food and beverage resort would have 24 hours service. My daughter and a few other children had to eat cookies for lunch on Wednesday, June 19th because they forgot about the 1430 lunch cut off time. The children wanted to maximize their pool time, since it closes at 1700. The next available time for food serving was 1830. I have pictures.
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