OK...the first thing I want to say is read the reviews with an open mind! We read all the reviews before our trip and we were somewhat concerned. But after our trip, I can offer you the details which I think is pertinent.
1) Airport....The airport is nice for a destination airport. Plenty of porters to assist with the luggage. Entry to the country was quick and easy. Exiting the country was a little longer but the process is fairly streamlined and easy.
2) Bus to resort....The transportation provided to the resort was on a comfortable air conditioned bus. The bus, provided by Apple Vacations, provided an Apple representative that gave a brief description of the country and the Punta Cana region. Very informative and fun as well.
3) Check-In...This was also quick and easy. The staff was extremely helpful and spoke english very well. The bellhops quickly loaded our bags and transported us to our room.(we, myself,wife and oldest daughter (9), travelled with another couple and their 2 boys (10,12).
4)Room... OK..here is where we had a problem. The first set of room were on the second floor. There was a musty odor as soon as you hit the second level. We entered our rooms which were 4 doors apart(they were supposed to be connecting) and found evidence of mold and mildew in the HVAC units. One room had a puddle of water on the floor. We immediately found a resort employee and told them this would not do. He called the front desk and said he would return in 2 minutes. 10 minutes later the wives took the kids to get a snack and my friend and I trekked back to request a room change. At the lobby, we found our Apple rep and he (Tony) was AWESOME in assisting us. He scheduled room change and we went to look at our 2nd room, along with some gentlemen from Dayton that were in a similar predicament. We went and looked at the 2nd room on the 2nd level and same conditions. By now I was frustrated and quite unhappy. While awaiting a ride back to the lobby, ione of the guys from Dayton came down and told us that the 3rd floor rooms were MUCH nicer. So we went back, met with Tony and arranged ANOTHER room change. The desk staff seemed gracious, but we allowed the Apple rep to handle the discussions, as I was not in an appropriate mood to deal with them. The desk arranged for two rooms on the 3rd floor that were interconnecting and we went to inspect the rooms. WHAT A DIFFERENCE. The 3rd floor has cathedral ceilings and feels very spacious. Air quality was also much improved. The rooms are fairly nice, but the resort is dated. The room was clean and relatively insect free as we had a couple of small ants in the bathroom. We did spray OFF around our door frames to inhibit insect access. Beds were ok...not great but not terrible.
5)Food...The food was relatively good with many different selections. With three children, we were concerened, but the kids enjoyed themselves and even tried different food choices that even surprised me. Now I have to say, our group did have a touch of the "runs" intermittently during the trip, but immodium was a saver. We did know of others at the resort that had stomach trouble. It would not be fair to blame it on the resort, as the food seemed good, but it should be noted that we did experience a little tummy trouble.
6)Service.... Maid servic was very good. We did pack some little gift bags for the maids and we received great service. There are no wash clothes so bring your own. The white towels are dingy, not crisp and are fairly worn, but the did the trick for drying off after a shower. Bar service is good. The bartenders are more than willing to make any number of drinks for you and will recommend any drinks for you. Jose, at the pool bar is great. He is always fun and full of energy and you can hear him at the pool bar every day. He loves to give out the country's signature shot of mamajuanna.....an interesting concoction. Waiters were great and polite, but they have a tendency to grab your plate before you are finished. We did email and fax requests to the front desk prior to our arrival and never received a response and we also found out that my wifes father had called and left a message that we never received. Other than that, the service was quite good.
7)Entertainement... The entertainement was good. I wouldn't call it world class, but we enjoyed ourselves. The entertainment crew works hard...ALL DAY. The try to have fun with the guests all day and offer a different program each night at their auditorium. We enjoyed the various shows we saw. I know the kids definately liked the magic show and the resorts presentation of the Lion King. Just remember, the entertainment is for fun and you need to make the most of it. You will enjoy it as long as you are not expecting /vegas quality entertaining.
8)Excursions....We took 2 while we were there and had an EXCELLENT time on both. Tony the apple rep recommended the 2 that we took. The first was the Bavaro Runners safari tour. This tour takes all day. They pick you up and take you throuugh a guided tour of the region, showing you horseback riding, shows you a school, cigar making, sugar cane fields, an actual dominican household along with its growing of cocoa and coffee beans, provides luch and a swim at a private beack location. Alex was the tour guide and our entire group had an absolute blast. The other tour we took was a boat/snorkle trip at the Marinarium. FUN...we snorkeled with nurse sharks and stingrays, enjoyed a catamaran cruise of the various beach resorts and enjoyed a shallow swim in the ocean. This was a 4 hour tour and was fun for all.
All in all we enjoyed our vacation. We would definately recommend Punta Cana for a vacation destination. For the money we spent, we all felt like we got a good deal on a good vacation. We intend to return. We might spend a little more money on a different resort, but we would go back to Caribe Club knowing what we know now. ANy one with questions can feel free to contact me and i will gladly answer any questions that I can.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers
I do not recommend this hotel for:
Older travelers
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure