We stayed at this hotel for only 1 night (after a bad experience at another hotel down the road). The hotel is very expensive but it is amazing, we were lucky enough to get upgraded to the rosewood suite free of charge, after they had heard about our experience at our last hotel. We ate in the french resturant which is very posh, the food was very expensive between £35 - £52 for a steak, it is an al a carte resturant so you dont get value for money, the restuarnt was very nice, the service was impecable, and the food was lovely, but not being to posh myself it was a bit over the top for me. The room we stayed in was amazing and our view was great we could see tokyo tower all lit up at night (room 1009). We did order room service, but be careful as our food cost £30 and the service charge to bring them to the room was £24. We had a few drinks in the bar it cost around £25 for a gin and tonic and a vodka and tonic, and the downfal was that we were not aloud to take any photo graphs as they dont allow it, incase people take photos of famous people that come in, so unfortunatly i have no photos of inside the hotel. Overall all i had an excellent stay at this hotel, and if i could afford to book that suite again i would. Note: to book direct with the hotel than through an internet travel site will save you over £100

I stayed at the Seiyo Ginza Hotel for four nights while I attended a meeting in Tokyo. It was a wonderful experience. The staff was attentive, the room was well appointed, the bed was very comfortable. The bathroom was great with wonderful scented bath items from Australia (soaps, shampoos, bath gels)- and the scents were changed daily. As others have mentioned, this hotel is in a great location for shopping/sightseeing and is very close to the subway (Ginza line). As a woman alone in Tokyo, I felt very safe at this hotel and the areas around it (I went several places by subway on the Ginza line - and never felt uncomfortable).

To comment about the food at the hotel (since others have), I did have the opportunity to dine in the hotel's restaurants. The food was very good, although I was not footing the bill (breakfast was typically $20-$35 USD). As with most hotels, the food elsewhere is generally less expensive, and can be just as good, if not better than the hotel. There are so many restaurants of so many varieties close to this hotel that if price is of concern, just go elsewhere. I ate outside of the hotel for both lunches and dinners. There are many Japanese and Western style restaurants within walking distance of the hotel. In fact, my last morning there I went to a Starbucks to save some time - it was next to the subway station - and had breakfast for $5 USD. There are three large department stores right down the street and the basement levels are FULL of the most fabulous foods, pastries, candies etc. I would highly recommend making one of these stores your first stop when you arrive in Tokyo, so that you can have a frame of reference for price and variety of available foods at very reasonable prices.

I would highly recommend this hotel to anyone visiting Tokyo. I can't wait to go back.

During my three days stay, I had never met the butler face to face. When I was checked in, no one explained to me how to contact the butler. I found out later from the desktop manual that the best way to contact th butler is through the faceless telephone!

I am also very disappoined by the concierge's recommendations on restaurants. I asked the concierges for recommendations on three different times for a sushi restaurant, a Chinese restaurant, and a noodle shop. I found out later that all the places recommended were all chain stores, and the disappointing fact is that the concierges did not possess a personal knowledge about the restaurants and got the information solely from a big file provided by the management.

On a positive note, the bell service of this hotel is the best I ever experienced. The bell captain took the time and gave very detailed instructions to the taxi drivers on how to get to the places that I want to go. When I came back from outside, the bell service personnel always greeted me with a warm and sweet smile. I did feel that I was coming back home.

We stayed 4 nights at the Seiyo, which had been recommended to us by a frequent traveller to Japan. We were awed by the level of service. The location is perfect for sightseeing. Ginza is a very pleasant part of Tokyo, there are plenty of beautiful shops and restaurtants; the imperial palace, kabuki theatre and the fish market are within walking distance. So is Tokyo station if you are interested in day trips (Nikko highly recommeded).
We have also vistited the Okura, Imperial, Palace and Hyatt. None of these match the understated elegance and impeccable service of the Seiyo.
NB: Cannot comment on the restaurants as we did not eat there.