I sincerely apologize for the poor experience encountered during your recent stay at the Tremont Park Hotel. During the last weekend of August, we did experience a water problem that impacted both hot and cold water. Because our central air conditioning system relies on cold water delivery, it too was affected. Clearly, we did not yet have a grasp on...

Thank you for your glowing comments about the accommodations and service you experienced at the Tremont Park Hotel! The "Penthouse" Suite you're referring to is our One Bedroom Suite with a king bed. Each of the rooms within that room type is located on the top floor of the Tremont Park, offering sweeping views of the Baltimore skyline. Our 8...

Thank you for the great comments about the Tremont Park! We do have the ideal location, nestled in between busy St. Paul and Charles Streets. St. Paul Street is Baltimore's premier downtown business address, home to companies that neighbor the Tremont Park such as CitiFinancial, Verizon, and Mercy Hospital. Charles Street is Baltimore's unofficial Main Street and features a variety...

Clearly, all aspects of your stay were a major disappointment and we certainly apologize. Please contact Emile Debsia, the General Manager of the Tremont Park, by telephone or letter in order to further follow-up so that we may better respond on a personal level than what I am able to do on Trip Advisor. We certainly agree that the hotel...

Thank you for posting your feedback about the Tremont Park Hotel! You've noted the parking charge of $20 per night with a warning to others. I will take your comment a step further--try finding less expensive parking at a downtown Baltimore Hotel! Parking fees range from $25-$35 at nearly every downtown Baltimore hotel. However, throughout July we are waiving parking...

On behalf of the entire Tremont family, I certainly apologize for your negative experience at the Tremont Park Hotel. I am glad that you relocated to the Tremont Plaza and enjoyed your stay with us there. While we certainly agree that the Tremont Park needs renovation to improve the decor, I was stunned to read your comments about the staff...

Thank you for your balanced review of the Tremont Park Hotel! We acknowlege that a renovation is due for the guestrooms at the hotel, and one will be forthcoming beginning at the end fo 2008 and into 2009. We appreciate your comments about the great service you encountered, as we strive to give great training and to empower our staff...

Thank you for your warm comments about the Tremont Park! We spend much time, money, and effort to ensure that the staff at each of our properties stands out as the best in Baltimore. A caring and well-trained staff truly makes all the difference. And you meantioned the word affordable--our hotel is a 6-block walk from the Inner Harbor, and...