Great hotel and ideal location walk away from 5th avenue, saks etc short taxi ride to macys. Next to grand central station making it ideal to visit other new york landmarks. The hotel itself is huge food is great the rooms are spacious considering its new york. found the staff very helpful and polite. more

Having just got back from a 4 day trip to NYC, staying at the Grand Hyatt, I now know why there are mixed reviews for this hotel. It's good points:- centrally located - ideal for sightseeing and shopping - an easy walk to everything in midtown - nice looking hotel - good value for money if you can get a... more

Hard to beat for location. Simply great. Service very impersonal, checking out is pretty much automated. No-one readily available to talk to if a problem. Room is adequate, but poorly cleaned (found previous guests' keycard behind cabinet). Electrics dodgy - cartoon sparks from socket when I plugged in. No view whatsoever from window. I booked business class so that I... more

We stayed three nights at the Hyatt and had a great time. We will deinately consider this hotell again on our next visit to NY. Pros: - location! Great location right next to Grand Central Therminal. Easy axcess to the subway and walking distance to a lot of sights, restaurants etc. Always taxies upfront as well - Friendly and helpful... more

This hotel was great right in the middle of it!, Go down stairs and take a train anywear. a few blocks up was time square,an easy walk. the rooms were nice not huge but my wife and 2 kids did well for staying 8 days When we go back I will look at this hotel first. more

Our family of two adults and two children stayed here for two nights. We booked a room with two double beds and, unlike other US hotels we stayed in, they were just UK sized doubles, i.e. minimum size for a double. The room was the smallest we had in our tour of the USA and it was dark - reading... more

Wow you just can't beat the location, just far enough away from Times Square (you can walk to times square in a matter of minutes) that you don't hear much noise or have that ADD feeling from all the flashing times square lights and all the people. The room was clean and allot bigger then I thought it would be.... more

Stayed here for business in June - great location to walk all over Manhattan. Very corporate hotel, staff not very friendly. Worst thing though was the lighting - so gloomy everywhere. In the rooms in particular it was almost impossible to see what you were doing. The only bright lighting I had to get dressed in was in the closet!! more

Ok lets start with all the good. Check in smooth nice rooms, rented 2 rooms, King Deluxe for us doubles for kids. Limited view but what do you expect in concrete jungle. Rooms clean no problems plenty of towels, Ipod clock was nice, Conicerge very helpful in pointing us in the right direction. Walking distance to the following, Empire, tour... more