Upon arriving I was told by the valet that they wouldn't be parking my car because the hotel had "overbooked". This after having booked my room 6 MONTHS in advance. Was told by the desk clerk my room wa not availiable, when I objected strenuously was accosted by the hotel Manager who angrily told me I was "in denial" about... more

I found the customer service at the Hard Rock Hotel to be severely lacking. I had a meeting at 5:00pm and due to the inadequacy of the concierge desk, I was 10 minutes late, after arriving over 1/2 hour early to ensure I was on time. The valet drivers were unfriendly, unhelpful, and unresponsive. The workers of the hotel did... more

We had problems. Our 11 year old daughter LOVES to swim when we're on vacation. Upon arrival, Sunday night we were denied access to the pool. There was an alcoholic pool party for those 21 and over. The next day we were denied access to the pool because someone broke glass in it the night before. We were assured that... more

Was a first time visitor to San Diego and a bit hesitant to book a room here based on the reviews about the noise, etc. Just got home from a 4-day stay and I must say that my husband and I were pleasantly surprised and really enjoyed our stay for the most part. We are in our early 30's and... more

I've stayed here twice. The first time I was in a suite on vacation, and the second time I was in a Moonstone room which had the adjacent seating area/patio outdoors. Both times were fantastic if you're into a scene. Check-in was relatively painless, and the valet service wasn't bad. The hotel is located very close to the airport (SAN)... more

I spent 5 nights at the Hard Rock while attending a conference at the Convention Center across the street. My room was on the 5th floor, above the Sweetwater Saloon, with a view of the Convention Center. Pros: Right across the street from the Convention Center. Great access to tons of restaurants in the Gaslamp Quarter. Great access to running... more

We arrived for a 6 day prepaid stay in a Hard Rock Suite to be given a bogus upgrade to a Moonstone Suite (standard room) with 'pool view' (concrete slab as big a football field). Going to the room I noticed the halls were dirty, scratched and poorly maintained. When the bellmannopwned the door I told him that this wasn't... more

i stayed here for the ComicCon. It was great because it was so close to the convention center. Staff: Extremely helpful and pleasant Rooms: Small but nice. Bed was too soft but pillows were superior. There was no dresser in the room. Also they had a huge chair stuffed in the corner, better if they just didn't bother since it... more

It's what you'd expect, I guess. Prepare to be greeted by a lobby full of hot young things, less "hip" than "dipped" - in cologne and tanning lotion that is. In trying to sell a "rock" image, it ends up trying way to hard, and from the lobby contents all 5 days of our stay, it seems to attract those... more