I certainly echo the other comments about the lack of customer service and the unprofessional front desk. This hotel persistently does not honor confirmed reservations and attempts to send those customers that it turns away to substandard hotels such as the Hotel Fitzgerald. In addition, its personnel falsely claimed that there were no other hotels available in San Francisco when... more

My boyfriend and I stayed here for a day and we had a great time. The restaurant was under renovation so we heard a little bit of construction in the morning. Rooms are tiny, but do the trick if you don't plan on spending much time in them. Very nice mounted flat screen tv. Location was awesome, right next to... more

Me and my wife stayed here as it looked nice on website and appeared to be in good area and were advertising a good deal for a room with Bay view. Ok. Well, upon arrival desk staff treated us like dirt, manager argued with us and also expedia rep, and refused to give us the room we had paid for.... more

If you are looking for spacious rooms and top-notch customer service, I'm sure there are plenty of places to stay in San Francisco. Unfortunately, this isn't one of them. On the good side - the location is excellent - with TONS of things within walking distance. The bellmen were very helpful and always willing to answer questions. Unfortunately, the front... more

I made a reservation a month in advance through the hotel's website and pre-paid for a suite with patio. When I arrived at the hotel, the desk clerk had me sign the paperwork and THEN told me there was not a suite for me due to an error in their reservation system. He said the manager left a note authorizing... more

The staff at the hotel was very friendly and helpful. The room was small but really cozy and comfortable, and very quiet. The location is great, right across from the Ferry Market Building, and interesting restaurants. I had a great time, and am planning to go back soon. more

I stayed at the Hotel Griffon during a recent weekend catching up with some college friends. I booked after careful consideration of the reviews, and also because I was able to secure a great price. Think I paid 100 dollars. I arrived in a rainstorm, and was warmly and professionally greeted, and welcomed to my room 416. The hotel has... more

Stayed for a recent business trip, just needed a nice, comfortable place to stay in town. Been to SF many times, downtown hotels are usually long on price and short on value. This hotel exceeded my expectations. Room was small but met all my needs. Bed very comfortable, large flat screen TV mounted on the wall. Amenities were plenty, free... more

I arrived at the Hotel Griffon via the airport shuttle and had been flying for quite some time so I was extremely pleased when I went to grab my bags and I was told to just leave them and that they were being taken care of - great service! Check-in was great and I was offered good advice on places... more