The hotel was a good value for our family. We had a young child with us that loved the location (right on the Chesapeake Bay), too bad it was so cold during our stay. The deluxe continental breakfast was very good and the staff on location were extremely friendly (especially the lady who restocked the breakfast area). The hot drink... more

I contacted the hotel directly by phone to ask about details of the shuttle service mentioned on their web-site. The person who answered said there was no shuttle in a very rude way and hung up, without saying anything else. I contacted their customer service for Best Western, who said there was a mistake on the web-site, and they would... more

Stayed in a small suite which could have had an ocean view if designed properly. Room was clean and staff nice. Surrounding neighborhood didn't bother me. Pool was closed upon arrival, but maintainance had solved whatever problem by the end of the day. (It was also about a week after Labor Day.) Nice pool area and patio. Would rather stay... more

For the price, it's hard to beat this accomodation in the Hampton Roads area although the surrounding area is sketchy at best. Still, it is centrally located to Va Beach, Williamsburg, even Kitty Hawk is just a short 2 hour drive. Hotel has a private beach on Chesapeake bay which is warmer, calmer and MUCH less crowded than staying on... more

We booked on Hotwire so we were not able to see where we were staying till after booking but we were not disappointed! We had a beautiful room with a view of the ocean. We were traveling with children so we enjoyed the full kitchen. The bathroom was large, the granite countertops and shower wall was a nice touch. The... more

The hotel itself was fine. There is some low income housing close, but there are also beautiful beach houses around. However, my issue is being charged double. I read some others reviews with people who had that problem and I thought that was probably just a fluke or a one time mistake. NOT THE CASE. It happened to me. I... more

When we arrived, they send us to our room. the problem is that the room was not ready yet. we wait half and hour. They actually renovated many rooms. It will be acceptable in few months. Breakfast are included and generous. the beaches are cleaned, the pool too. more

I have been staying here for years. The hotel is under a total renovation so there is a little construction debris around, but they are staying on top of it very well. I see employees and the contractors cleaning all of the time. The staff is very helpful with all that my family and I needed during our stay. When... more

we booked our room online not bad price for oceanview room in bad area ... we got there very pleasant deskclerk gave her reservation which stated 2 queen suite smoking we checked in our room nice after climbing over construction equipment all over the place ... we look out windown pool is empty but they said it would be full... more